Travel Safely with Costa

From crew to guests, from ports to ships, from embarkation to disembarkation, we will protect your health and safety, guaranteeing you a peaceful vacation.
We are currently working with the Cruise Lines International Association (CLIA), our health and safety team and a panel of independent scientific experts, to develop new operational procedures in order to respond to the COVID-19 situation in compliance with national and international health standards.

1. ONLINE SERVICES FOR GUESTS

In order to guarantee maximum safety during interactions between guests and crew, we are designing the best technological and digital solutions for both shore side and on board.

ONLINE CHECK IN


Online check in is guaranteed and can be carried out in the total comfort and safety of your home, avoiding gatherings and limiting the interaction with staff at the boarding terminal.

ONLINE QUESTIONNAIRE


Prior to boarding, we will monitor the health of our passengers by requiring them to complete a mandatory online questionnaire certifying their state of health.

ONBOARD LIFE DIGITALIZATION

We will offer the possibility to book experiences online before departure on MyCosta; life on board will be easier and more interactive through the utilization of  interactive onboard monitors and QR codes, for a state-of-the-art, safe cruising experience.

2. SAFETY PROCEDURES IN THE TERMINAL

During embarkation and disembarkation, we will follow important safety and prevention procedures for all our guests and crew.

BODY TEMPERATURE DETECTION


The body temperature of all passengers, crew and visitors will be taken by means of a thermal scanner every time you board the ship.

PROTECTION RULES


At the terminal, the use of individual protective equipment will be mandatory for everyone: guests will be required to wear a mask.

 

3. SOCIAL DISTANCING

We will follow strict safety protocols to ensure social distancing, so you can socialize in complete safety on board.

REDUCED SHIP OCCUPANCY 


To ensure social distancing with ease, the maximum number of passengers per cruise has been significantly reduced.

REDESIGNED AREAS



Reduced occupancy and controlled access of entertainment and relaxation areas
: the common areas have been redesigned, in line with the new rules.

 

SAFETY SIGNS
 


Will be present in all areas to remind everyone of the need to maintain a safe distance.

4. SANITIZATION OF AREAS

All of our ships will comply with strict onboard hygiene protocols, based on sanitary standards approved by the World Health Organization.

SANITIZATION OF SURFACES AND COMMON AREAS


The internal and external public areas will be sanitized multiple times a day with antiviral disinfectants; common restrooms will be sanitized even more frequently.

SPECIFIC PRODUCTS


We will use sanitization technologies and specific, highly effective disinfectant cleaning products on all surfaces and furnishings.

CABIN DISINFECTION


Cabins will be delivered to guests only after having undergone an antiviral disinfectant treatment. The cabins will also be cleaned and disinfected daily.


 

5. SAFETY EQUIPMENT

We will offer safety equipment to all our guests, staff and suppliers during their stay, to be used on board and shore side.

SAFETY AND SANITATION EQUIPMENT FOR ALL GUESTS AND STAFF


Numerous hand sanitizer dispensers will be available at the terminal and in all the main areas of the ship at all times. In addition, masks and gloves are available upon request during your stay.

PROTECTION ON BOARD



All crew will be equipped with the necessary protective equipment, in accordance with Italian regulations, to carry out their work with the highest health standards.

PROTECTION DURING EXCURSIONS


Our buses are sanitized after each use and social distancing is guaranteed by a reduced capacity; moreover, the tour guides utilize protective masks to help you discover the most beautiful places safely.

6. SAFETY PROTOCOLS FOR THE CREW

We have tightened and reinforced the hygiene protocols that our crew must comply with.

DAILY SCREENING


Onboard personnel must carry out body temperature screening before and after each shift.

STAFF TRAINING

Specific staff training will be performed, relative to the compliance with safety protocols and practices in accordance with current health regulations.
 

7. SAFETY IN RESTAURANTS

The Food & Beverage services will be adapted to the current situation, with further strengthening of safety and control measures.

DISTANCING



The space between the seats at the tables and among the tables themselves has been designed to dine in total safety; in addition, access to the main restaurants will be predefined and controlled to avoid gatherings.

TABLE SERVICE



Only table service will be available, for both meals and drinks, which will be served exclusively at the table by our restaurant crew. .

FOOD SAFETY



As always, we will apply the strictest safety protocols
in the procurement and food handling processes.

8. MEDICAL SERVICE ON BOARD AND SHORE SIDE

All Costa ships are equipped with a medical center, consisting of qualified and experienced doctors and healthcare professionals, continuously updated on the protocols and healthcare standards to counter the spread of COVID-19.
The health of our guests and crew is our top priority.

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