Updates on fleet activities

The global health situation requires unprecedented actions to ensure health protection worldwide.
We have decided to further suspend the activities of our ships until August 15, 2020 and to cancel cruises in Northern Europe. We want to cruise again with you and we will do it as soon as the emergency ends.

Cruises in stand-by:

Read the table below for more information on canceled cruises - Last update July 3rd, 2020

The dates indicated are confirmed until new extensions of the health emergency.

 
   

SHIP

 

CANCELLED CRUISES

 

CONFIRMED CRUISES

COSTA DELIZIOSA
Until August 14, 2020 From August 15, 2020 
COSTA DIADEMA
Until August 15, 2020 From August 16, 2020
COSTA FASCINOSA
Until September 16, 2020 From  September 17, 2020
COSTA FAVOLOSA
Until September 19, 2020  From  September 20, 2020 
COSTA FORTUNA
Until October 08, 2020  From October 09, 2020 
COSTA LUMINOSA
Until August 15, 2020 From August 16, 2020 
COSTA MAGICA
Until September 30, 2020 From October 01, 2020
COSTA MEDITERRANEA
Until August 13, 2020 From August 14, 2020
COSTA PACIFICA
Until August 13, 2020  From August 14, 2020
COSTA SMERALDA
Until August 14, 2020 From August 15, 2020



GOODBYE COSTA VICTORIA AND COSTA NEOROMANTICA!

 

As you may know, Costa Crociere is committed to the development of sustainable cruising through investments in responsible technology.

With the arrival of Costa Smeralda (powered by LNG), our next ship Costa Toscana (powered by LNG) and Costa Firenze we reaffirmed our commitment to sustainability.

As a result of this reassessment process, we have recently announced the sale of Costa Victoria and Costa NeoRomantica.

We regret to inform you that all cruises with Costa Victoria and Costa NeoRomantica have been cancelled and will no longer be available. Do you have a confirmed booking? No worries, we are pleased to offer you an alternative option.

You can choose any cruise on another ship in our fleet of equal or shorter duration with a departure until April 2022, taking advantage of a 10% discount calculated on the cruise fee of your new booking.

If you choose not to rebook with a discount, please complete and submit this form to request a refund. Refund will be issued no earlier than 90 days after the request.

You will be contacted soon by your Travel Agency or our Contact Center for further details and to assist you with choosing the best option for you.

 

Do you have a confirmed booking for one of the cancelled cruises?

Due to the protracted emergency situation linked to the global Covid-19 pandemic and with the further introduction of containment measures (such as closing ports and restrictions on the movement of people who do not actually allow to operate), Costa Cruises has decided to extend the voluntary suspension of its cruises until August 15, 2020 and to cancel cruises in Northern Europe.

 



Costa Cruises is taking steps to inform travel agents and customers affected by the changes, who will receive a voucher equivalent to what the Company has collected, as a form of greater guarantee for travelers.

 

Future Cruise Credit Voucher Information for Canceled Cruises

If your cruise has been canceled by Costa Cruises due to the COVID-19 pandemic, you will receive:

A FUTURE CRUISE CREDIT VOUCHER OF 150%
For cruises originally scheduled in March, April and May

A FUTURE CRUISE CREDIT VOUCHER OF 125%
For cruises originally scheduled in June and July

so that you can continue to visit the world plus a bonus to spend on cabin category upgrade and itinerary options.
No need to contact us, vouchers will be sent by June 30, 2020 to the email on record.

Terms & Conditions:
Only valid for FIT bookings made through retail agencies and directly with Costa Cruises. Excludes group bookings and bookings made through Group suppliers, Tour Operators, or retail agencies booking through Tour Operators. The voucher will be sent to the email of the primary contact guest. If you choose to deny the voucher and forfeit its greater value you will only receive 100% of the payment Costa has collected in the original form of payment. To submit your request please fill out the Refund Request form here.
Refund will be issued no earlier than 90 days after the request.

 

For more information please contact your travel agency or our call center at 1-800-GO-COSTA (1-800-462-6782).

 

FAQs for Future Cruise Credit Voucher

 

If you had a cancelled cruise in March, April, May, June or July and have not received your Future Cruise Credit voucher for your cancelled cruise, please contact 1-800-GO-COSTA (1-800-462-6782). July vouchers will be sent to the email on record by June 30, 2020.

 

Does the future cruise credit voucher equal to the amount I paid for the cruise?

The amount of the voucher reflects at a minimum the amount that was collected by Costa. The final amount will be communicated to you.

Will the voucher have the penalty amount taken out at the time of cancellation?

No, the penalty has been removed.

Who will the voucher made out to?

The voucher is made out to the primary contact guest of the booking.

Can I use the voucher on multiple bookings?

Yes, the same voucher can be used for the purchase of several new cruises until its amount is exhausted. In any case, the bookings must be made within 12 months from the date of issue and the sailings must take place by the end of November 2021.

Is the voucher transferable?

No, the voucher is not transferable.

Until when is the voucher valid and on which departures can it be used?

The voucher must be redeemed 12 months after the issued date and must be used on sailings with a departure before the end of November 2021.

How can I check my voucher status and amount?

There are two ways to check your status, either via your travel agent or by calling 1-800-Go-Costa.

How can I use the voucher?

If booked through a travel agency, you can only redeem the voucher through the same agency. If you booked directly with Costa, you can redeem the voucher by calling 1-800-Go-Costa.

Can I request a refund instead of the voucher?

No, the voucher is a future cruise credit which allows you to apply it on a future booking."The voucher allows you to continue to visit the world plus a bonus to spend on cabin category upgrades and itinerary options. If you choose to deny the voucher and forfeit its greater value you will only receive 100% of the payment Costa has collected in the original form of payment. To submit your request please fill out the Refund Request form here  . Refund will be issued no earlier than 90 days after the request.

Does the voucher cover all costs including insurance, any visas, other costs?

No, the voucher only applies to the Cruise fare. It does not cover other services added to the booking.

If the voucher amount is greater than the total amount of the new booking, is it possible to get a refund for the excess amount?

No, but the higher voucher amount does allow for date and category upgrade flexibility.

If there is an excess amount in the voucher, can it be used on another booking?

Yes, the remaining amount can be used on another booking until the full amount of the voucher is exhausted prior to its expiration date.

Can I use the voucher for onboard services?

No, the voucher only applies to the cruise fare.

Can the voucher be used on all rates?

Yes, the voucher can be used on any rate.

Can I request a refund instead of the voucher?

No, the voucher is a future cruise credit which allows you to apply it on a future booking.

If I cancel my cruise will I get a refund?

If not under penalty, the funds will go back to the original voucher. If within penalty, a voucher will be issued if your cruise qualifies under the conditions of this offer.

Can I use this voucher on a cruise that I have currently booked?

If your future cruise booking has not been paid in full, you may apply this voucher to that booking.

I have not received my voucher, who should I contact?

All Future Cruise Credit vouchers were sent to the primary guest contact email that was provided. If you are the primary guest and did not receive an email, please call our call center at 1-800-GO-COSTA (1-800-462-6782) for your voucher details. If you had a cancelled cruise in June or July, vouchers will be sent out in the upcoming weeks by email.

 

Traveling around the world on a Costa ship will once again be an exciting experience, as it has been for millions of people for over 70 years