The most recent development shows that the conditions for safe travel are not yet in place in all destinations in Europe. Therefore, we are unfortunately forced to extend the suspension of cruise activities for all other ships in the fleet for North American guests until December 18, 2020.
We know that in order to be a truly memorable vacation, a cruise must first and foremost be a pleasant and relaxing experience; therefore, we have dedicated our utmost attention to the implementation of new procedures and protocols with the assistance from all levels including international, national and local. We will continue to follow relevant developments in the response to the COVID-19 situation, and if necessary, we will provide updates.
Do you have a confirmed booking for one of the cancelled cruises?
Due to the protracted emergency situation linked to the global Covid-19 pandemic and with the further introduction of containment measures (such as closing ports and restrictions on the movement of people who do not actually allow to operate), Costa Cruises has decided to extend the voluntary suspension of selected cruises until December 18 for North American guests.
Costa Cruises is taking steps to inform travel agents and customers affected by the changes, who will receive a voucher equivalent to what the Company has collected, as a form of greater guarantee for travelers.
Future Cruise Credit Voucher Information for Canceled Cruises
If your cruise has been canceled by Costa Cruises due to the COVID-19 pandemic, you will receive:
A FUTURE CRUISE CREDIT VOUCHER OF 150%
so that you can continue to visit the world plus a bonus to spend on cabin category upgrade and itinerary options.
Terms & Conditions:
For more information please contact your travel agency or our call center at 1-800-GO-COSTA (1-800-462-6782).
FAQs for Future Cruise Credit Voucher
If you had a cancelled cruise in March-September and have not received your Future Cruise Credit voucher for your cancelled cruise, please contact 1-800-GO-COSTA (1-800-462-6782). October-December vouchers will be sent to the email on record by October 31, 2020 .
Does the future cruise credit voucher equal to the amount I paid for the cruise?
Will the voucher have the penalty amount taken out at the time of cancellation?
Who will the voucher made out to?
Can I use the voucher on multiple bookings?
Is the voucher transferable?
Until when is the voucher valid and on which departures can it be used?
How can I check my voucher status and amount?
How can I use the voucher?
Can I request a refund instead of the voucher?
Does the voucher cover all costs including insurance, any visas, other costs?
If the voucher amount is greater than the total amount of the new booking, is it possible to get a refund for the excess amount?
If there is an excess amount in the voucher, can it be used on another booking?
Can I use the voucher for onboard services?
Can the voucher be used on all rates?
Can I use this voucher on a cruise that I have currently booked?
I have not received my voucher, who should I contact?