Responsible restart

The Italian government has officially approved the resumption of cruise operations and we are pleased to announce the restart of operations from Italian ports. Initially, it will be a gradual restart from our Italian ports reserved exclusively for our Italian Guests.


The most recent development shows that the conditions for safe travel are not yet in place in all destinations in Europe. Therefore, we are unfortunately forced to extend the suspension of cruise activities for all other ships in the fleet for North American guests until December 18, 2020.

We know that in order to be a truly memorable vacation, a cruise must first and foremost be a pleasant and relaxing experience; therefore, we have dedicated our utmost attention to the implementation of new procedures and protocols with the assistance from all levels including international, national and local. We will continue to follow relevant developments in the response to the COVID-19 situation, and if necessary, we will provide updates.

Do you have a confirmed booking for one of the cancelled cruises?

Due to the protracted emergency situation linked to the global Covid-19 pandemic and with the further introduction of containment measures (such as closing ports and restrictions on the movement of people who do not actually allow to operate), Costa Cruises has decided to extend the voluntary suspension of selected cruises until December 18 for North American guests.

 



Costa Cruises is taking steps to inform travel agents and customers affected by the changes, who will receive a voucher equivalent to what the Company has collected, as a form of greater guarantee for travelers.

 

Future Cruise Credit Voucher Information for Canceled Cruises

If your cruise has been canceled by Costa Cruises due to the COVID-19 pandemic, you will receive:

A FUTURE CRUISE CREDIT VOUCHER OF 150%
For cruises originally scheduled in March, April and May

A FUTURE CRUISE CREDIT VOUCHER OF 125%
For cruises originally scheduled from June to December

so that you can continue to visit the world plus a bonus to spend on cabin category upgrade and itinerary options.
No need to contact us, vouchers will be sent by October 31, 2020 to the email on record.

Terms & Conditions:
Only valid for FIT bookings made through retail agencies and directly with Costa Cruises. Excludes group bookings and bookings made through Group suppliers, Tour Operators, or retail agencies booking through Tour Operators. The voucher will be sent to the email of the primary contact guest. The Voucher must be redeemed by December 31, 2021 and must be used on sailings with a departure by June 30, 2022. If you choose to deny the voucher and forfeit its greater value you will only receive 100% of the payment Costa has collected in the original form of payment. To submit your request please fill out the Refund Request form here.
Refund will be issued no earlier than 90 days after the request.

 

For more information please contact your travel agency or our call center at 1-800-GO-COSTA (1-800-462-6782).

 

FAQs for Future Cruise Credit Voucher

 

If you had a cancelled cruise in March-September and have not received your Future Cruise Credit voucher for your cancelled cruise, please contact 1-800-GO-COSTA (1-800-462-6782). October-December vouchers will be sent to the email on record by October 31, 2020 .

 

Does the future cruise credit voucher equal to the amount I paid for the cruise?

The amount of the voucher reflects at a minimum the amount that was collected by Costa. The final amount will be communicated to you.

Will the voucher have the penalty amount taken out at the time of cancellation?

No, the penalty has been removed.

Who will the voucher made out to?

The voucher is made out to the primary contact guest of the booking.

Can I use the voucher on multiple bookings?

Yes, the same voucher can be used for the purchase of several new cruises until its amount is exhausted. In any case, the bookings must be made by December 31, 2021 and the sailing date is by June 30, 2022. 

Is the voucher transferable?

No, the voucher is not transferable.

Until when is the voucher valid and on which departures can it be used?

The Voucher must be redeemed by December 31, 2021 and must be used on sailings with a departure by June 30, 2022.

How can I check my voucher status and amount?

There are two ways to check your status, either via your travel agent or by calling 1-800-Go-Costa.

How can I use the voucher?

If booked through a travel agency, you can only redeem the voucher through the same agency. If you booked directly with Costa, you can redeem the voucher by calling 1-800-Go-Costa.

Can I request a refund instead of the voucher?

No, the voucher is a future cruise credit which allows you to apply it on a future booking."The voucher allows you to continue to visit the world plus a bonus to spend on cabin category upgrades and itinerary options. If you choose to deny the voucher and forfeit its greater value you will only receive 100% of the payment Costa has collected in the original form of payment. To submit your request please fill out the Refund Request form here  . Refund will be issued no earlier than 90 days after the request.

Does the voucher cover all costs including insurance, any visas, other costs?

No, the voucher only applies to the Cruise fare. It does not cover other services added to the booking.

If the voucher amount is greater than the total amount of the new booking, is it possible to get a refund for the excess amount?

No, but the higher voucher amount does allow for date and category upgrade flexibility.

If there is an excess amount in the voucher, can it be used on another booking?

Yes, the remaining amount can be used on another booking until the full amount of the voucher is exhausted prior to its expiration date.

Can I use the voucher for onboard services?

No, the voucher only applies to the cruise fare.

Can the voucher be used on all rates?

Yes, the voucher can be used on any rate.

Can I use this voucher on a cruise that I have currently booked?

If your future cruise booking has not been paid in full, you may apply this voucher to that booking.

I have not received my voucher, who should I contact?

All Future Cruise Credit vouchers were sent to the primary guest contact email that was provided. If you are the primary guest and did not receive an email, please call our call center at 1-800-GO-COSTA (1-800-462-6782) for your voucher details. If you had a cancelled cruise in October-December, vouchers will be sent out in the upcoming weeks by email..