Responsible restart

The most recent development shows that the conditions for safe travel are not yet in place in all destinations in Europe. Therefore, we are unfortunately forced to extend the suspension of cruise activities for selected ships in the fleet for North American guests until the dates shown below.

We are hoping to resume with the following start dates:

SHIP

RESUMING

Costa Deliziosa

May 29, 2021.

Costa Diadema

June 04, 2021.

Costa Favolosa

June 06, 2021.

Costa Firenze

May 30, 2021.

Costa Fortuna 

June 05, 2021.

Costa Fascinosa

June 07, 2021.

Costa Luminosa

June 06, 2021.

Costa Magica

May 29, 2021.

Costa Pacifica

May 28, 2021.

Costa Smeralda

June 01, 2021.

Costa Toscana

December 26,2021.

 

We know that in order to be a truly memorable vacation, a cruise must first and foremost be a pleasant and relaxing experience; therefore, we have dedicated our utmost attention to the implementation of new procedures and protocols with the assistance from all levels including international, national and local governments and health officials. We will continue to follow relevant developments in the response to the COVID-19 situation, and if necessary, we will provide updates.

Do you have a confirmed booking for one of the cancelled cruises?

Due to the emergency situation linked to the global Covid-19 pandemic and with the further introduction of containment measures (such as closing ports and restrictions on the movement of people who do not actually allow to operate), Costa Cruises has extended the voluntary suspension of selected cruises up to the dates above for North American guests.

 



Costa Cruises is taking steps to inform travel agents and customers affected by the changes.

 

Future Cruise Credit Voucher Information for Canceled Cruises

If your cruise has been canceled by Costa Cruises due to the COVID-19 pandemic, you will receive:

A FUTURE CRUISE CREDIT VOUCHER OF 150%
For cruises originally scheduled for 2020 in March, April and May

A FUTURE CRUISE CREDIT VOUCHER OF 125%
For cruises originally scheduled for 2020 from June to December 18, 2020

so that you can continue to visit the world plus a bonus to spend on cabin category upgrade and itinerary options.
Vouchers have been sent out to the email on record.

Terms & Conditions:
Only valid for FIT bookings made through retail agencies and directly with Costa Cruises. Excludes group bookings and bookings made through Group suppliers, Tour Operators, or retail agencies booking through Tour Operators. The voucher will be sent to the email of the primary contact guest. The Voucher must be used on sailings with a departure by December 31, 2023. If you choose to deny the voucher and forfeit its greater value you will only receive 100% of the payment Costa has collected in the original form of payment. To submit your request please fill out the Refund Request form here .
Refund will be issued no earlier than 90 days after the request.

 

For more information please contact your travel agency or our call center at 1-800-GO-COSTA (1-800-462-6782).

 

For Cruises originally scheduled to sail after December 19, 2020 up to the resumption date above

Guests who were originally booked to sail between December 19, 2020 up to the above resumption date will have the opportunity to change their booking to another available departure with the same price paid for the cancelled cruise choosing a departure of the same length from March 27, 2021 until June 15, 2021, and September 15, 2021 until December 15, 2021 (Excluding Christmas and New Year cruises) or another cruise between those dates above at the best available price, both with a $100 obc per person (up to $200 obc per cabin)* or request a refund. Refund request must be made by April 30, 2021. To request a refund, please complete this form

 

Terms & Conditions 

Only valid for FIT bookings made through retail agencies and directly with Costa Cruises. Excludes group bookings and bookings made through Group suppliers, Tour Operators, or retail agencies booking through Tour Operators.
Changing your booking to another available departure with the same price paid for the cancelled cruises must choose a departure of the same length from March 27, 2021 until June 15, 2021 and September 15, 2021 until December 15, 2021. If you chose to change your booking to another available booking that is of a different length, you will have to pay the current price of that booking that is from March 27, 2021 until June 15, 2021 and September 15, 2021 until December 15, 2021.
$100 per person on board credit will be added with a maximum of $200 on board credit per cabin and must sail from March 27, 2021 until June 15, 2021 and September 15, 2021 until December 15, 2021. The offer is not transferrable.
The onboard credit cannot be used in the Casino or be applied to the Hotel Service Charges/Gratuities. On board credit is issued in US Dollars and will be converted onboard to Euro currency ships at the current exchange rate. If there is a remaining balance after the cruise, it cannot be redeemed as a refund and has no cash value. By submitting the Refund Request Form, you forfeit the right to rebook an available cruise at the same rate between rom March 27, 2021 until June 15, 2021 and September 15, 2021 until December 15, 2021, with up to a $200 on board credit per cabin and will only be issued a refund of the payment Costa Cruises has collected in the original form of payment. Payment will be issued no earlier than 90 days after the request. By submitting this form, this option will be for all guests in the booking. Form must be completed by April 30, 2021 to be valid.

FAQs for Future Cruise Credit Voucher

 

If you had a cancelled cruise in March-December 18, 2020 and have not received your Future Cruise Credit voucher for your cancelled cruise, please contact 1-800-GO-COSTA (1-800-462-6782). October-December 18,2020 vouchers have been sent to the email on record.

 

Does the future cruise credit voucher equal to the amount I paid for the cruise?

The amount of the voucher reflects at a minimum the amount that was collected by Costa. The final amount will be communicated to you.

Will the voucher have the penalty amount taken out at the time of cancellation?

No, the penalty has been removed.

Who will the voucher made out to?

The voucher is made out to the primary contact guest of the booking.

Can I use the voucher on multiple bookings?

Yes, the same voucher can be used for the purchase of several new cruises until its amount is exhausted. In any case, the bookings must be have a sailed by December 31, 2023.

Is the voucher transferable?

No, the voucher is not transferable.

Until when is the voucher valid and on which departures can it be used?

The Voucher must be used on sailings with a departure by December 31, 2023.

How can I check my voucher status and amount?

There are two ways to check your status, either via your travel agent or by calling 1-800-Go-Costa.

How can I use the voucher?

If booked through a travel agency, you can only redeem the voucher through the same agency. If you booked directly with Costa, you can redeem the voucher by calling 1-800-Go-Costa.

Can I request a refund instead of the voucher?

No, the voucher is a future cruise credit which allows you to apply it on a future booking. The voucher allows you to continue to visit the world plus a bonus to spend on cabin category upgrades and itinerary options. If you choose to deny the voucher and forfeit its greater value you will only receive 100% of the payment Costa has collected in the original form of payment. To submit your request please fill out the Refund Request form here.
Refund will be issued no earlier than 90 days after the request.

Does the voucher cover all costs including insurance, any visas, other costs?

No, the voucher only applies to the Cruise fare. It does not cover other services added to the booking.

If the voucher amount is greater than the total amount of the new booking, is it possible to get a refund for the excess amount?

No, but the higher voucher amount does allow for date and category upgrade flexibility.

If there is an excess amount in the voucher, can it be used on another booking?

Yes, the remaining amount can be used on another booking until the full amount of the voucher is exhausted prior to its expiration date.

Can I use the voucher for onboard services?

No, the voucher only applies to the cruise fare.

Can the voucher be used on all rates?

Yes, the voucher can be used on any rate.

Can I use this voucher on a cruise that I have currently booked?

If your future cruise booking has not been paid in full, you may apply this voucher to that booking.

I have not received my voucher, who should I contact?

All Future Cruise Credit vouchers were sent to the primary guest contact email that was provided. If you are the primary guest and did not receive an email, please call our call center at 1-800-GO-COSTA (1-800-462-6782) for your voucher details. If you had a cancelled cruise in October-December 18,2020, vouchers have been sent to the email on record.