General Conditions

The general contractual conditions are updated periodically with regulations changes. Because of this, we advise our Guests to refer to the contractual conditions that apply when they make their booking.

Passage Ticket Contract

Important notice: this is your passage ticket contract. Read it carefully as it governs your legal rights. Pay particular attention to paragraphs 1 through 9 which limit the carrier's liability and your right to take legal action.

 

By accepting or using this ticket, you, the Guest, acknowledge, accept and agree to all of its terms and conditions. Certain provisions are highlighted to call your attention to them but all provisions are important and binding upon you. The Carrier undertakes to transport the Guest and the Guest’s baggage only under the following conditions, which the Guest acknowledges and undertakes to comply with fully. The limitations and contractual provisions herein shall apply to any and all disputes between the Guest and the Carrier, regardless whether the incident giving rise to the dispute occurs onboard the Vessel, ashore, or while the Guest is in route to or from the Vessel by any mode of transportation, including without limitation tenders, buses, taxis, air carriers or private transportation.

In the event of a direct conflict between a provision of this contract and a provision of the Cruise Industry Passenger Bill of Rights (PBOR) in effect at the time of booking, and published on our website, the PBOR controls.

 

DEFINITION OF TERMS USED IN THIS TICKET

When used in these General Conditions of Passage Ticket Contract (sometimes referred to as the "Contract"), the word "Guest" shall mean each and any person traveling hereunder, including any persons traveling with the person or persons named on the ticket or carried according to this Contract. It also means any such Guest’s spouse, estate, executors, administrators, heirs, successors, and assigns and if a minor shall include the minor and the parent, guardian and persons in charge of the minor.

The word "Carrier" when used herein shall mean Costa Crociere S.p.A., an Italian corporation, the Vessel and other vessels owned, chartered, operated, marketed or provided by Costa Crociere S.p.A., and all of their officers, staff members, crewmembers, agents and assigns.

The word "Vessel” when used herein shall mean the vessel specified herein and any other vessel on which the Guest may be traveling or against which the Guest may assert a claim.

The word "Cruise Fare" means the amount paid for the cruise, plus any travel to or from the Vessel at the beginning or end of the cruise if arranged by the Carrier. The Cruise Fare shall be deemed earned when paid and is not refundable except as provided in Paragraph 11 of this Contract. In the event of any conflict between the terms of this Contract and the terms and conditions of the Carrier's website, the terms of this Contract shall prevail. The Cruise Fare includes ocean transportation, accommodations and ordinary meals onboard the Vessel during the voyage. The Cruise Fare does not include gratuities, liquor, wine or other beverages, alternate dining venues. shore excursions, laundry, other goods or services purchased onboard the Vessel or ashore, or any other incidental charges or expenses.

The Cruise Fare also does not include (i) fuel supplemental charges and (ii) taxes and fees which the Carrier is obligated to collect from the Guest or pay in respect of the Guest or the voyage to governmental or quasigovernmental authorities, including without limitation port or harbor operators. Such taxes and fees include without limitation those levied for embarkation, disembarkation or landing, arrival or departure taxes, security surcharges, Guest facility charges, and customs and immigration fees, Panama Canal tolls, dockage fees, wharfage fees, inspection fees, air taxes or hotel VAT taxes incurred as part of a land tour, immigration and naturalization fees, harbor maintenance fees, and internal revenue service fees, whether assessed on a per Guest, per berth, per ton or per vessel basis. Fees and taxes that are assessed per ton or per vessel will be divided among the Guests based on the capacity of the Vessel. These charges are in addition to the Cruise Fare and the Guest shall pay these charges to the Carrier in full immediately upon request by the Carrier. The Guest agrees that imposition of or changes to these amounts are not material and do not give rise to a right of cancellation.

 

 

1. NOTICE OF CLAIMS AND LIMITATION OF ACTION

The Carrier shall not be liable for any physical or emotional injury, illness or death of the Guest unless written notice of the claim with full particulars is delivered to the Carrier or its duly authorized agent within 185 days after the date of injury, illness or death. No legal proceedings whatsoever shall be maintainable in any event unless filed within one year after the date of injury, illness or death, and unless valid service is effected upon the Carrier within 120 days after commencement of the proceeding. The Carrier shall not be liable for any claims whatsoever, other than for physical or emotional injury, illness or death of the Guest, unless written notice of the claim with full particulars is delivered to the Carrier or its duly authorized agent within thirty (30) days after the Guest shall be landed from the Vessel, or in the case the voyage is abandoned within thirty (30) days thereafter. No legal proceeding whatsoever, other than for personal injury, illness or death, shall be maintainable in any event unless filed within six (6) months after the Guest shall be landed from the Vessel, or in the case the voyage is abandoned within six (6) months thereafter, and unless valid notice or service is effected upon the Carrier within 120 days after commencement of the proceeding.

 

 

2. CHOICE OF FORUM; ARBITRATION OF CERTAIN CLAIMS; NO ARREST OF VESSEL

a) Any claim, controversy, dispute, suit, or matter of any kind whatsoever arising out of, concerned with, or incident to any Cruise or in connection with this Contract shall be instituted only in the courts of Genoa, Italy, to the exclusion of the courts of any other country, state, or nation. Italian law shall apply to any such proceedings, without effect to Italian choice-of-law principles.

b) No Right of Arrest

The Guest hereby waives any right to arrest or otherwise detain the Vessel in any jurisdiction.

 

 

3. LIMITATIONS OF LIABILITY OF THE CARRIER

The Carrier shall be liable only for its negligence. The Carrier shall not be liable for acts of god, acts of war, civil commotion, riots, strikes, acts of terrorism or acts of sovereign states or governments. In addition to all of the restrictions and exemptions from liability provided in this Contract, the Carrier claims the benefit of all restrictions, exemptions and limitations of liability set forth in the "Convention Relating to the Carriage of Guests and Their Luggage by Sea of 1974" as well as the "Protocol to the Convention Relating to the Carriage of Guests and Their Luggage by Sea of 1976" ("Athens Convention"), and the "Convention on Limitation of Liability for Maritime Claims" of 1976 ("LLMC Convention") which limit the liability of the Carrier for death of or personal injury to the Guest to no more than 46,666 Special Drawing Rights ("SDRs") as defined therein, and all other limits for damage or loss to personal property. The value of 46,666 SDRs is equal to approximately U.S. $65,332 at the time of printing of this Contract and the current value is publicly available and published in the Wall Street Journal and on the Internet at http://www.imf.org/external/np/fin/data/rms_sdrv.aspx. Further, the Carrier shall be entitled, to the maximum extent allowed by law, to any and all liability limitations and immunities provided under the International Convention on Travel Contracts ("CCV Convention") signed at Brussels, Belgium on April 23, 1970. In the event of any conflicts between the referenced provisions of the United States Code, the Athens Convention, the LLMC and the CCV, the Carrier shall be entitled to invoke whichever provisions provide the greatest limitations and immunities to the Carrier.

Nothing in this Contract is intended to, nor shall it operate to, limit or deprive the Carrier of any such statutory limitation or exoneration from liability.

 

 

4. LIMITATION OF LIABILITY OF THE CARRIER’S AGENTS, SERVANTS, AND OTHERS

All of the defenses, limitations and exemptions of whatever kind relating to the responsibility and liability of the Carrier that may be invoked by the Carrier by virtue of this Contract or by law are fully extended to and may also be invoked by all persons or entities who may act on behalf of the Carrier, on whose behalf the Carrier may act, and by certain other persons or entities. Such persons and entities may include without limitation (i) the Carrier's parent(s), subsidiaries, affiliates, and their officers, directors, successors, assigns, representatives, agents, employees, concessionaries, and contractors, (ii) the Carrier’s officers, directors, successors, assigns, representatives, agents, employees, servants, concessionaires and contractors, (iii) the Vessel and other vessels owned, chartered, operated, marketed or provided by the Carrier, all masters, officers, staff members, crewmembers, independent contractors, medical providers, concessionaires, pilots, suppliers, agents and assigns onboard such Vessels, and the manufacturers of such Vessels and all their components parts, and (iv) Costa Cruise Lines Inc. ("CCL"). CCL is the sales and marketing agent for the Carrier and issues passage ticket contracts for the Carrier.

 

 

5. LIMITATION OF LIABILITY OF CARRIER FOR INCIDENTS OFF THE VESSEL, OR FOR GOODS AND SERVICES PROVIDED BY INDEPENDENT CONTRACTORS ON OR OFF THE VESSEL

The Carrier shall have no responsibility, obligation or liability of any kind to the Guest for accidents, incidents, delays or any other events that occur to the Guest while off the Vessel or to warn the Guest of any risks or hazards off the Vessel.

Without limiting the generality of the foregoing, the Carrier is not responsible for incidents or claims that arise from, relate to, or occur while the Guest is traveling to or from the Vessel or during shore excursions or other tours off the Vessel, whether arranged by the Carrier or the Guest, including without limitation any related services, facilities, accommodations, lodging, and transportation by air, rail, land or any other means, including by vessels not owned and operated by the Carrier.

The Guest understands and agrees that the Carrier may make arrangements with independent contractors to provide an additional charge to the Cruise Fare the transportation to and from the Vessel and shore excursions described above, and certain goods and services onboard the Vessel, including without limitation barbers, hairdressers, manicurists, masseurs, photographers, entertainers, instructors, shops, medical professionals, and other concessionaires.

The Carrier makes such arrangements as a convenience to Guests and shall be entitled to charge a fee and earn a profit for so doing. The Carrier does not own or control any such independent contractors, makes no representation of any kind as to their performance, and does not undertake to supervise their activities. The Carrier shall have no responsibility, obligation or liability of any kind to the Guest for any acts or omissions or for any loss, injury, illness or death in connection with or arising out of or related to arrangements with such independent contractors. The Guest shall have no right against the Carrier for any refunds in connection with any goods or services provided by such independent contractors.

 

 

6. LIMITATIONS OF LIABILITY OF CARRIER FOR BAGGAGE AND PERSONAL PROPERTY

a) The responsibility of the Carrier for damages to or losses of the Guest’s baggage, belongings or property, including without limitation clothing worn by the Guest, even if temporarily in the custody of the Carrier, is limited to the maximum sum of the lower of five hundred U.S. dollars (US$500) per Guest or one hundred fifty U.S. dollars (US$150) per piece, unless prior to the beginning of the voyage the Guest declares a higher value in writing and pays a higher tariff equal to five percent (5%) of the declared value; provided, however, that under no circumstance shall the Carrier be liable for an amount greater than five thousand U.S. dollars (US$5,000), even if the Guest has declared a higher value and paid a higher tariff. In any event the Guest must provide proof of purchase and value, and under no circumstances shall the Carrier be liable for normal wear and tear.

b) In case of loss or damage to baggage, the Guest must request that the Vessel's officers or agents at the port of disembarkation verify the loss or damage when the baggage is delivered to the Guest.

c) The Carrier does not undertake to carry, and shall not be liable for, loss of or damage to money, negotiable securities, business or other documents, jewelry, tools of trade or product samples, works of art, electronics, computers, computer disks or other electronic storage or similar device, cellular telephones, cameras, video or audio tapes, CDs, binoculars, recreational equipment, dental hardware, eyewear (including eyeglasses, sunglasses and contact lenses), hearing aids, medications, medical equipment, wheelchairs or scooters under any circumstances, whether carried within the Guest’s luggage or otherwise, or any other objects of value, such as described in Title 46 of the United States Code § 30503, whether kept in the cabin or in the Guest’s luggage or otherwise, unless placed in security boxes provided by the Carrier. Under no circumstances will the Carrier be responsible for loss or damage to valuables placed in security boxes, unless the identities of the valuables and their value have been declared in writing by the Guest. In no case will the Carrier’s liability to the Guest for such lost or stolen valuables exceed five hundred U.S. dollars (US$500.00).

 

 

7. LIMITATION OF LIABILITY OF CARRIER FOR CERTAIN DAMAGES

The Carrier shall not under any circumstances be liable to the Guest for damages for emotional distress, mental anguish or psychological injury of any kind, when such damages were neither the result of a physical injury to the Guest, the result of the Guest having been at actual risk of a physical injury, nor intentionally inflicted by the Carrier.

 

 

8. LIMITATION OF LIABILITY OF CARRIER FOR CONDUCT OF THIRD PARTIESOR EMPLOYEES ACTING OUTSIDE SCOPE OF EMPLOYMENT

The Carrier shall not be held vicariously liable for the intentional or negligent acts of any person not employed by the Carrier nor for any intentional or negligent acts of the Carrier's employees committed while off duty or outside the course and scope or their employment.

 

 

9. WAIVER OF CLASS OR REPRESENTATIVE ACTIONS

This contract provides for the exclusive resolution of disputes through individual legal action on each Guest’s own behalf instead of through any class or representative action. Even if the applicable law provides otherwise, Guest agrees that any arbitration or lawsuit against carrier whatsoever shall be litigated by the Guest individually and not as a member of any class or representative action, and the Guest expressly agrees to waive any law entitling him/her to participate in a class or representative action.

 

 

10. TICKET VALIDITY; MODIFICATION OF CONTRACT; TRAVEL DOCUMENTS

a) This Contract is valid only for the person or persons to whom it is issued. It is not transferable. It is valid only for the Vessel, the accommodations and the sailing date specified herein. It must be exhibited to any of the officers of the Vessel or officials of the Carrier when requested. The Carrier shall not be liable to make any refund to the Guest in respect of lost tickets or tickets that are wholly or partly not used by the Guest for any reason.

b) The Carrier reserves the right to modify the terms and conditions of this Contract, including those relating to the costs and charges. If the Contract is materially modified, the Guest shall have the right to cancel the Contract and receive a full refund of the amount received by the Carrier. This must be done by the Guest no later than ten (10) days after receiving notice of the modifications. Changes to governmental or quasigovernmental taxes and fees, fuel supplements or other surcharges, and deposit, payment and cancellation terms and conditions shall not be deemed to be material or give right to cancellation and may be made without notice. The Carrier reserves the right to increase published rates and air fare supplements at any time, provided that such changes shall not apply to Guests who have paid a deposit or full cruise fare. Modifications of itinerary or interruption or cancellation of voyage or refund of passage as described in Paragraph 14 is not considered a modification of this Contract.

c) The Guest must have in his or her own possession proper documentation required by the government of the port of embarkation and all ports of call.

The Guest is advised to consult with his or her travel agent and the appropriate governmental agencies and embassies to determine what documentation will be required. The Carrier assumes no responsibility for advising the Guest of immigration or any other governmental requirements. The Carrier may refuse to embark the Guest or may disembark the Guest in the event the Guest does not present the required documentation. Such denied boarding or disembarkation shall be without liability to the Carrier and no refund of the Cruise Fare paid shall be due to the Guest in such circumstances.

 

 

11. CANCELLATION, REFUNDS AND CHARGES

Except as otherwise provided in this Contract or unless the Carrier gives the Guest written notice that other terms apply, if the Guest cancels this Contract for any reason, he or she will only be refunded the Cruise Fare or a portion thereof paid depending upon the specific itinerary and when the Contract was canceled. Cancellations and requests for refund must be communicated to the Carrier by calling 1-800- GO-COSTA during operational hours. All documents (deposit receipt or passage tickets) issued by Carrier must be returned before any refund can be processed.

 

Cancellations of cruise reservations may be completed by contacting the Reservations Department at 1-800 Go Costa, (1-800- 462-6782) prior to the cruise departure date.  Failure to arrive at the port of embarkation constitutes a “No Show.”  A "No Show" results in cancellation charges of 100%.  If a Guest anticipates a delay on the day of embarkation, the emergency number found in the Cruise Ticket must be contacted. 

Guests who are booked through a Travel Agent must contact their Agent if they wish to cancel. Cancellation charges, per person, will be assessed based on when cancellation notices are received by Costa.    Please see below.  

Note:  Percentage amounts are based on total cruise fare (excluding government fees and taxes). 

 

 

All Programs (Excluding World Cruises and Segments thereof):

 

Days to Departure

Basic Value Categories

Costa Comfort Categories (Classic, Premium and Deluxe)

14 days prior to day of departure

100% of cruise fare

100% of cruise fare    

29 to 15 days prior to day of departure

75% of cruise fare

75% of cruise fare    

56 to 30 days prior to day of departure

50% of cruise fare

50% of cruise fare    

89 to 57 days prior to day of departure

25% of cruise fare

ll Deposit Amount ($250pp Caribbean, $400pp other itineraries)

90 days or more prior to departure    

15% of cruise fare

-

 

World Cruises and Segments thereof:

 

Days to Departure

World Cruises and Segments thereof

 

29 days prior- day of departure    

100% of cruise fare    

44 to 30 days prior to departure

75% of cruise fare    

56 to 45 days prior to departure

50% of cruise fare    

89 to 57 days prior to departure

25% of cruise fare    

90 days or more prior to departure

15% of cruise fare (full deposit amount) 

 

 

If the Guest for any reason does not present himself or herself on the sailing date or interrupts a voyage that has already started, the Guest shall not be entitled to any refund.

Name Change Fee applies to a change of name/person (excluding minor typographical/spelling changes) to one Guest only. A name change involving more than one Guest in a booking is considered a new booking and the penalties as reflected in the cancellation policy, document CRU04, will apply. Note: For Basic Value category, if there is a name change of one or more Guests the applicable cancellation/change fee applies. A change of a booking from an air/sea package to cruise only constitutes a cancellation of the air portion of the package and is subject to the cancellation charges indicated above.

Cancellation and administrative charges apply to both individual and group bookings. The above charges do not include cancellation or change fees that may be applied by air carriers, hotels or other independent contractors, which will be assessed in accordance with each supplier's policies.

 

 

12. CAREFREE TRAVEL PROTECTION

The Carrier recommends that the Guest Purchase Carefree Travel Protection that may cover loss, damage or expense incurred. As a convenience to Guests, the Carrier can make arrangements for the purchase of Carefree Travel Protection from a third party travel insurer. However, the Carrier is not an insurer, and any such insurance is provided by an independent contractor and is subject to the terms and conditions of the plan description, a copy of which is available on request. Guests should consult the conditions of coverage to determine benefits and exclusions. The Carefree Travel Protection is not in effect unless and until the carrier has received and accepted the payment which must be made on or before final payment.

 

 

13. ASSIGNMENT OF ACCOMMODATIONS

The Carrier reserves the right to assign accommodations other than those previously assigned to the Guest provided they are of equal or higher value.

The Carrier further reserves the right to assign accommodations of lesser value than those paid for by the Guest, provided the Carrier tenders a refund equal to the difference in the Cruise Fare attributable to the cabin category the Guest paid and the cabin category ultimately assigned and offers the Guest the right to cancel the voyage without charge.

 

 

14. MODIFICATION OF ITINERARY OR CANCELLATION OF VOYAGE

a) The Carrier may for any reason whatsoever, including without limitation adverse weather, perils of the sea, strikes ashore or onboard the Vessel, war, hostilities or the perceived threat thereof, at any time, with or without prior notice, cancel, delay, or advance any sailing or add, delete or alter any or all ports of call during the voyage itinerary, including ports of embarkation and disembarkation, or substitute another vessel, and the Carrier shall not be liable for any loss whatsoever arising from or relating to such cancellation, deviation, delay, substitution or modifications. In the event the voyage is canceled prior to commencement, the Carrier shall refund to the Guest the actual amount paid by the Guest to the Carrier for the voyage and in no event shall the Carrier be liable for any consequential damages, costs or expenses of any kind.

b) The Captain has full authority to proceed without pilot, to tow and assist vessels in all circumstances, and the Captain can deviate from the ordinary route or modify the voyage itinerary in any direction for any distance and for any purpose, including without limitation assisting other vessels in distress or in emergencies of any kind involving anyone or anything. The Vessel may call at any port whether or not contemplated in the itinerary, as well as transfer the Guest and the Guest’s baggage to any other vessel or conveyance, whether belonging to the Carrier or not, back to the port of embarkation or to the originally scheduled port of disembarkation. In any of these cases the Guest shall not have the right to cancel this Contract, to recover any damages or costs, or to obtain any reimbursement of expenses of any kind from the Carrier.

c) If the performance of the voyage is interrupted, hindered or prevented (or in the opinion of the Carrier or the Captain is likely to be interrupted, hindered or prevented) before or after the sailing by force majeure, including without limitation war, hostilities, blockage, ice, labor conflicts, strikes onboard or ashore, restraint of government, fire, breakdown of the Vessel, congestion, docking difficulties, or any other cause whatsoever, or if the Carrier or the Captain considers that for any reason whatsoever, proceeding to, attempting to enter or entering or remaining at the port of the Guest’s destination may expose the Vessel to risk of loss or damage or be likely to delay the Vessel, the Guest and the Guest’s baggage may be landed at the port of embarkation or at any port or place at which the Vessel may call and the responsibility of the Carrier shall cease and this Contract shall be deemed to have been fully performed, or if the Guest has not embarked, the Carrier may cancel the proposed voyage. The Guest shall not be entitled to any refund of the Cruise Fare or to compensation, damages or reimbursement of any expenses whatsoever, but will be given credit for the proportion of the Cruise Fare unused. The Carrier shall use reasonable efforts to arrange for the transportation of the Guest and the Guest’s baggage to the port of destination by any other available means of transport.

d) The Carrier and the Captain retain the right to follow any order or instruction given by governments or their departments.

e) Should the Vessel deviate from its course for any cause resulting from the Guest’s negligence or due to a medical emergency involving the Guest, the Guest shall be liable for any related costs incurred and shall indemnify the Carrier for any costs, penalties, or demands arising there from.

 

 

15. FITNESS TO TRAVEL; EXPECTANT MOTHERS; INFANTS; SPECIAL NEEDS; ASSISTANCE ANIMALS

a) The Guest acknowledges and understands that sea travel by definition involves travel to places and ocean areas where the availability of medical care maybe limited or delayed and where medical care and emergency evacuation may not be available. The Guest represents that he or she is and shall be fit for such travel.

The Carrier has the absolute right to refuse passage to the Guest and to disembark the Guest at any point during the voyage, at the Guest’s sole risk and expense, when in the sole discretion of the Carrier or the Captain the Guest is believed insufficiently fit for or otherwise unable to continue the voyage.

b) Infants must be at least six (6) months of age on the date of embarkation, except the minimum age is twelve (12) months for Transocean crossings (Atlantic, Pacific, Indian, Arctic, etc.), world cruises, cruises of 15 days or longer duration, or any other itinerary which in the opinion of the Carrier present serious risks to infants in need of emergency care.

c) The Guest must inform the carrier if they are pregnant, as the vessels are not equipped to offer assistance in pregnancy and childbirth, bookings will not be accepted from passengers who have entered the 23 weeks and 6 days of estimated fetal gestational age at any time during the cruise. All pregnant women must produce a medical certificate attesting to their good health and their child's. Carrier will not, in any way, be held responsible for any event that occurred during or after the trip and arising out of or related to pregnancy. Guests who do not meet these requirements may not board the Vessel under any circumstances.

d) The Guest must at the time of booking the cruise inform the Carrier at 1 800 GO-COSTA during operational hours, of any special needs including existing physical or mental illness, disability or any other condition for which the Guest or any other Guest in their care may require medical attention or special accommodation during the voyage or for which the use of a wheelchair or service animal is contemplated or necessary.

Such notification must also be confirmed by the Guest to Carrier in writing at the time of booking. If any such condition arises after the Guest has booked the cruise, the Guest must report the condition to the Carrier as soon as the Guest becomes aware of it.

The Carrier and the Vessel's doctor and other personnel shall have no responsibility, obligation or liability of any kind for any consequence arising from the failure of the Guest or the Guest’s travel agent to provide such information, and the Carrier may cancel the Guest’s reservation, assessing any applicable cancellation fees if sufficient time is not provided to make an adequate assessment of the medical condition or any special accommodations or other requirements necessitated by such disability or condition. The Carrier shall have the right to request a letter from a physician attesting to the Guest’s fitness to travel, however the Carrier shall not be bound by any advice given by such physician. The Carrier reserves the right to revoke or refuse passage to anyone whom may, in the sole judgment of the Carrier or the Vessel's doctor, require treatment, care or accommodations beyond that which the Vessel's facilities can reasonably or readily provide, or whose mental or physical condition may make them unsuitable for or incapable of a cruise voyage due to the limited facilities onboard, or who may create an unreasonable risk of injury or harm to themselves or others. By accepting the Guest with a physical or mental condition or disability, the Carrier assumes no responsibility, obligation or liability of any kind for such Guest beyond that assumed for any other Guest as provided in this Passage Ticket Contract. All Guests are subject to all the limitations and terms and conditions set forth in the Passage Ticket Contract.

d) Guests with physical limitations may travel with a properly trained and certified assistance animal (for example trained seeing-eye dogs) provided the Carrier is given advance written notice of Guest’s desire  to travel with the animal and Guest assumes full responsibility for the animal's food and hygiene. Guests are advised that assistance animals may not be allowed off the Vessel in some or all ports due to animal quarantine requirements. The Guest is responsible for confirming with local authorities where the animal will be allowed ashore and whether the animal can be allowed into the port of disembarkation if taken onboard the Vessel or if brought ashore in any port.

The Guest agrees to indemnify and hold the Carrier harmless for any loss, damage or injury to person or property caused by the presence of the animal.

 

 

16. GUESTS WHO ARE MINORS

The Carrier shall refuse boarding to any Guest who is under the age of twenty-one (21), unless the Guest is traveling in the same cabin with an individual twenty-five (25) years or older; or traveling in the same cabin with their spouse; or traveling with a parent or guardian in an accompanying cabin. Proof of age and/or proof of marriage are required.

The Carrier shall not be liable to make any refunds or for any damages with respect to any failure by the Guest to provide proper proof of age or marriage or otherwise comply with this provision. The Guest agrees that no alcohol shall be purchased or consumed by any Guest under the age of twenty-one (21) on cruises embarking or disembarking Guests at U.S. ports, or under the age of eighteen (18) for all other cruises. Guests under the age of 18 may not play in the onboard casino or use any spa facilities and must be accompanied by a person over 18 on shore excursions. The Guest’s age on the date of sailing determines his or her status for the entire cruise. Each adult Guest shall supervise any minor in his or her care and ensure compliance with all rules and regulations of the Carrier, the Vessel or its officers and the provisions of this Passage Contract. Any minor Guest and accompanying adult Guest(s) may be disembarked or refused embarkation without liability for refund, payment or compensation for failing to comply with any of these rules, regulations or provisions. Each adult Guest shall indemnify and hold Carrier harmless for any acts or omissions of any accompanying minor.

 

 

17. RESPONSIBILITY OF THE GUEST; DAMAGES; FINES AND EXPENSES

a) The Guest must at all times obey all the rules, regulations and orders of the Carrier and the Vessel's Master as noted in Paragraph 22.

b) The Guest shall attend all safety briefings and emergency drills that the Carrier arranges on board the ship. If this requirement is not met, the Master, pursuant to Art. 186 of the Italian Maritime Law and in accordance with Paragraph 22 below, may take all appropriate measures including disciplinary disembarkation of the Guest.

c) The Guest may not solicit other Guests for commercial purposes or advertise goods or services onboard the Vessel without the Carrier's prior consent.

d) The Guest is responsible to comply without delay with the requirements of all immigration, ports, health, customs, and government police authorities, and all other laws and regulations of each country or state from or to which the Guest will travel. The Carrier shall not be liable to ensure the Guest’s compliance.

e) The Guest, and the parent or guardian of Guests who are minors, shall be directly responsible to the Carrier and shall reimburse the Carrier for all;

i) damages caused by the Guest to the Vessel or to its furniture or equipment and for damage to property or injury caused to other Guests or crew,

ii) fines, penalties or other expenses which the Carrier may incur or which may as a result of the Guest’s acts or omissions be assessed against the Guest, the Vessel or the Carrier by port authorities, customs, immigration or health officers or by any other official of any country, and

iii) costs and expenses, including repatriation, resulting from any delay or detention of Guest onboard the Vessel or elsewhere due to injury, illness, disability or quarantine or due to action of any government or authority or for any other reason not the fault of the Carrier.

f) The Carrier has no obligation to refund any portion of the Cruise Fare paid or to reimburse any expenses whatsoever to the Guest if he or she is disembarked under Paragraph 15 of this Contract during the voyage or fails for any reason to be onboard the Vessel when the Vessel departs any port.

 

 

18. BAGGAGE; RIGHT TO SEARCH; ANIMALS, ALCOHOL AND OTHER PROHIBITED AND DANGEROUS ITEMS

a) The Guest shall be allowed a reasonable amount of baggage free of charge. Baggage means only suit cases, valises, satchels, bags, hangers and bundles with their contents consisting of only such wearing apparel, toilet articles and similar personal effects as are necessary and appropriate for the purpose of the journey. For the Guest’s convenience, security boxes are provided at no charge under the conditions set forth herein and as stated at the time the box is requested.

b) In the interest of international security and safety at sea, and in the interests of the convenience of other Guests, the Guest hereby agrees and consents to a reasonable search being made of the Guest’s person, baggage or other property, and stateroom, and to the removal and confiscation or destruction of any object which may, in the opinion of the Carrier, impair the safety of the Vessel or comfort or convenience of other Guests.

c) The Guest is forbidden to bring onboard the Vessel live animals (except documented assistance animals), inflammables, firearms, ammunition, explosives, illegal drugs, or other potentially harmful or dangerous weapons, substances or materials. The Guest further agrees that no alcohol purchased or obtained ashore may be brought onboard the Vessel. The Carrier reserves the right to refuse to permit the Guest to take onboard any additional item it deems inappropriate.

 

 

19. SHIP’S DOCTOR

a) Should a Guest require medical attention while aboard one of our vessels, the ship’s doctor is available to render services at a customary fee.

b) The opinion of the ship’s doctor as to whether a Guest is fit to embark and/or to proceed on the cruise is final and binding on the Passenger concerned.

 

 

20. AGENTS; RESPONSIBILITY OF THE GUEST FOR PAYMENT

The travel agent, if any, who booked the Guest’s cruise, including without limitation a travel wholesaler or Internet travel service provider, acts at all times as the agent for the Guest and not the Carrier. The booking of the cruise and the delivery of this Contract by the Carrier to the Guest or the Guest’s travel agent, whether by post, electronic mail or other means, is binding upon the Guest, and the Guest shall be responsible to the Carrier for the total amount of the Cruise Fare.

The Carrier is not liable for any representations or statements made by the travel agent with respect to the cruise program purchased by the Guest or for any conduct of the Guest’s travel agent, including without limitation any failure to remit the Guest’s deposit or other funds to the Carrier or any failure to remit a refund from the Carrier to the Guest. Receipt of any documents or notices by the Guest’s travel agent, including this Passage Contract, whether by post, electronic mail or other means, shall constitute receipt of same by the Guest.

 

 

21. GUEST SAFETY

The Carrier's Vessels visit numerous ports in a number of countries. The Carrier reserves the right to alter or cancel itineraries with or without notice for any reason, including without limitation in the interest of security and safety. However, the Guest assumes responsibility for his or her own safety and the Carrier cannot guarantee the Guest’s safety while on or off the Vessel.

The United States Department of State and other governmental and tourist organizations regularly issue advisories and warnings to travelers and the Carrier strongly recommends that the Guest obtain and consider such information when making travel decisions. The Carrier assumes no responsibility for gathering said information.

 

 

22. POWERS OF THE MASTER (Captain)

a) The Master of the ship has the right to retain the charge and the conn without a pilot, to tow and assist other vessels under any circumstances, to deviate from the scheduled route, to enter any port (whether or not it is on the ship’s itinerary) and to transfer a Guest and their luggage onto another vessel to proceed on the voyage.

b) The Guest is subject to the disciplinary authority of the Master of the ship as far as vessel and navigational safety are concerned. In particular, the Guest shall comply with all instructions and orders issued on board, including those relating to safety briefings and emergency drills as per 17 above. If, in the sole opinion of the Master, a Guest is unfit to begin or proceed on the cruise or their physical or mental condition constitutes a risk to the vessel or to the health and safety of any other Guest or crew member, or their behavior is such that it may affect the enjoyment of other Guests, the Master has the right, depending on the case in question to,

i) refuse passage to guest,

ii) order the disembarkation of the Guest at any port,

iii) refuse to allow the Guest to disembark at a particular port,

iv) confine the Guest to a certain area of the ship or to refuse to allow them to take part in certain activities on board.

Similar measures may be taken independently by air carriers or other service providers, in accordance with the disciplinary authority they are granted by law or by contract; in this regard the Carrier shall bear no liability in relation to these air carriers or service providers.

c) The Carrier and the Master of the ship shall have the liberty to comply with any orders or directions whatsoever issued by the Government or authorities of any nation or by any person acting or purporting to act on behalf of or with the authority of such Government or authorities or by any person having under the terms of the War Risks Insurance on the ship the right to issue such orders or directions. If by reason of, and in compliance with any such orders or directions anything is done or is not done, the same shall not be deemed a deviation or a breach of contract. Disembarkation of any Guests or discharge of baggage, in accordance with such orders or directions shall constitute due and proper fulfillment of the obligation under the contract, releasing the Carrier from any liability for the continuation of the voyage or the repatriation of the Guests.

 

 

23. WEBSITE

The Guest accepts and agrees to the terms and conditions of the Carrier's applicable website, which is hereby incorporated into this Contract as though fully set out herein. In the event of any conflict between the terms of this Contract and the terms and conditions of the Carrier's website, the terms of this Contract shall prevail.

 

 

24. RIGHT TO USE AND DISPLAY GUEST’S LIKENESS

The Guest grants Carrier the exclusive right throughout the universe in perpetuity, free of any claims, to use his/her photograph, image, likeness, voice, or other audio or visual portrayal taken during the cruise, including the right to edit, combine and make unrestricted use of such materials with other materials, or to delete or juxtapose any part of such materials with other materials, in any fashion, including without limitation the unrestricted right to copy, revise, distribute, display and sell photographs, images, film, tapes or recordings in any and all media now known or hereafter devised, including without limitation use on the Internet, for all purposes, including for promotional, advertising, marketing or other business purposes of the Carrier or affiliated or related companies or brands. Guest hereby relinquishes any property interest or right Guest may have in any such materials.

 

 

25. CONTRACT TERMS ARE SEVERABLE

Except as provided in Paragraph 9, if any portion or provision of this Contract shall be deemed invalid, illegal or unenforceable, that portion only shall be ineffective only to the limited extent of such invalidity, illegality or unenforceability and the remainder of this Contract shall remain in full force and effect. In the event any provision restricting or exempting the liability or responsibility of the Carrier or limiting remedies against the Carrier is invalid under applicable law, there shall be automatically substituted therefore the restriction or exemption from liability or responsibility of the Carrier or limitation of remedies, as the case may be, most favorable to the Carrier.

 

 

26. ENTIRE CONTRACT

This Contract constitutes the entire agreement between the Guest and the Carrier. There are no other representations, undertakings or warranties of the Carrier, written or oral, except those expressly stated herein and this Contract may not be modified except in a writing signed by the Carrier.

 

Premium Discount Conditions

The Premium discount entitles you to a 10% discount on the price of the cabin for your next cruise (Government fees and charges, service charges not included). The discount can be used to purchase a future cruise - with the exception of World cruises and their segments and all  Far East cruises - departing within one (1) year of the end of the qualifying cruise for which the discount was awarded. This is valid for one discount per cabin, per cruise, adults (over 18 years) and for Premium, Samsara and Suite cabins only. This is not transferable and may not be redeemed for cash. This discount may be used in combination with the following rates and promotions: Costa Club discount. This cannot be combined with the discount voucher, other promotions and special discounts activated during the year or with discounts accumulated with any other Costa program. The Premium Discount has no monetary value, cannot be reimbursed and cannot be sold. It cannot be used to purchase items or services on board; or excursions. The discount can only be used for new bookings made individually (group bookings are excluded) and cannot be used retroactively. In order to receive and subsequently use the Premium Discount, you must provide Costa Cruises with your e-mail address and/or mobile phone number by the end of the qualifying cruise through the channels made available by the company, e.g.: by filling out the proper section inside MyCosta, using the on board totems or signing up for the Costa Club during your cruise.

 

Note: it will not be possible to provide the necessary information to receive the Premium discount once your qualifying cruise has ended.

CostaClub General Conditions

These General Conditions for Membership (hereinafter "Conditions") establish how the Program (hereinafter "Program" or "Club") called "CostaClub" works and how to become a Member. The Program is organized by Costa Crociere S.p.A. with headquarters in Genoa, Piazza Piccapietra 48, 16121, Italy (hereinafter “Costa”).
Art. 1 – Any individual who is at least 18 years old and is a resident in one of the countries listed in the "Country" section on the website www.costacruise.com (hereinafter "Members").
Art. 2 – Application of the Program
The Program will be valid on all Costa cruises published annually in the Costa Cruises brochure and on the website www.costacruise.com Costa cruises in Asia are not included in the Program.

 

Art. 3 – Duration of the Program
3.1 These General Conditions are valid from December1, 2017 until December 31, 2018 (hereinafter “Validity Period”) and, if no alterations or additions are made by Costa, will continue to be valid from year to year.
How to become a Member of the Program
4.1 Joining the Program is free and possible in the following ways:
  - online on the website www.costacruise.com;
  - on board Costa ships by completing an application form.
  People who wish to join the Club by calling the Contact Centre or at a travel agent's must confirm that they have read and accepted the General Conditions and Privacy Policy.
Confirmation of registration with the CostaClub via the website, a travel agency or the Contact Centre will be processed within 7 days.
If the membership request is made on board by completing an application form, it will be processed within 30 days after the end of the cruise.
  4.2 If a membership request is made 7 days or less before the departure of the cruise, the Guest will not be on board as a CostaClub Member. The Guest will therefore not receive the CostaClub card nor will they be entitled to the benefits of their Club level until their next cruise.
  4.3 On joining, the Member who has already taken a cruise will be awarded the points from their last cruise, if the departure date is within the three years prior to their joining, as shown on Costa's database, bearing in mind however that the information for each cruise is relayed from onboard systems to Costa's database approximately 10 days after the date of disembarkation at the main port on the cruise itinerary. The cruise is only counted if it is taken after reaching 18 years of age. If the last cruise in Costa's database does not entitle Guests to earn points, Members will join the program as an Acquamarina Member, with the lowest total points for that level (1 point). If at the time of registration the Member has not yet taken a cruise, they will join with program as an Ambra Member with 0 points.
   4.4 Once membership has been confirmed, the Member will be sent an email with their CostaClub card number. When booking a cruise, the correct CostaClub card number must be provided for the Member to benefit from the advantages and privileges of their Club.
   4.5 At the time of joining the Member must enter their full name as it appears on their passport, their date of birth, their country of residence, and their personal email address and they must accept this General Conditions. Members may not register with an email address already used by another Member.
   4.6 After joining the Club, the Member's CostaClub card (hereinafter “Card”) bearing their membership number will be delivered to all new Members during their first cruise. The card has a magnetic strip, is in the Member's name and can only be used by the owner in accordance with these General Conditions.
   4.7 During a cruise the card is also a cabin key, identity document (boarding pass for boarding and leaving the ship) and will be used for onboard purchases. A new card will therefore be issued for each cruise taken.
 

 

Art. 5 – How CostaClub points are awarded
5.1 CostaClub Points (hereinafter "points") are the basic unit of calculation used by Costa for the Club. On joining, the CostaClub card number is linked to an account in the Costa database to which points are awarded.
  5.2 Members earn points based on the number of cruise days spent on board Costa ships and total onboard expenses as indicated below:
  - Cruise day points are earned for every day of the cruise based on the type of cabin Members have chosen:
  a. Inside cabins: 100 points per day
  b. Outside cabins: 150 points per day
  c. Balcony cabins: 175 points per day
For Members travelling in Premium cabins, daily points are doubled.
  Members travelling in Suites earn 450 points per day.
  In the event that Members are upgraded to a higher cabin category by paying a supplement on board, points are always awarded based on the cabin purchased at the brochure rate and not the cabin travelled in.
  - Onboard points: 2 points are earned for every euro spent on board - excluding fractions of that amount - and are registered on the Member's card. Sums spent at the casino, on medical expenses, and sums spent by a Member but registered on the CostaClub card of another person, even if they share the same cabin, are not included. By definition free services are not included, nor are credits issued on board or group excursions. Points for onboard products and services will be awarded also for purchases and bookings made before the cruise on the MyCosta website. In this case CostaClub points will be awarded to all those who use the services and not the person who made the booking or who purchased the services on the website.
5.3 No points will be awarded for cruise days and flight (∴) expenses if the cruise was purchased at a promotional rate, with a special discount or if the ticket is free. Members must always check on the Costa Crociere website or with their travel agent whether or not the rate they have chosen entitles them to earn CostaClub program points.
  Furthermore, points will not be awarded to Members if the cruise has been cancelled due to reasons independent of the will of Costa or for safety reasons.
  5.4 Points are automatically awarded 30 days after the end of each cruise. Members can check the points they have earned online, by registering in the reserved area on the website www.costacruise.com
5.5 Members will be informed of any other ways to earn points and the validity of their points, if not covered by these General Conditions, by special messages.
  5.6 Members who think that their total points should be higher than the total in their account should send CostaClub copies of cruise tickets and payment receipts for onboard expenses incurred during any cruise they think has not been counted, within 2 months of the final date of the cruise to be checked. Members can make requests for points to be updated by sending their full name and CostaClub card number, along with the required documentation, by mail to CostaClub Customer Service, 200 South Park Road Suite 200- 33021 Hollywood, Florida- USA.  5.7 Points are always awarded at the end of the cruise and not during the cruise itself, even if the cruises are consecutive. It will not be possible to change Club category while on a consecutive cruise.

 

Art. 6 – Validity of CostaClub points
6.1 The points considered valid for deciding which level a Member belongs to are the points earned over the last three years up to June 15th each year. For example, the points valid for the period June 15, 2017 to June 14, 2018 are points from cruises with a departure on or after June 15, 2014. For new Club Members, the points earned in the last 3 years will be counted, as per point 4.3.
  6.2 All points earned on cruises taken in the years prior to the last three-year period (based on the cruise start date) will expire on June 15th of each year. For example: on June 15, 2018 points earned on cruises taken by Members that departed before June 15, 2015 will expire.
  On June 15th of each year, the Member's Club level will be reviewed based on the valid points earned in the last 3 years. The recalculation of valid points on June 25th each year and any move down to a lower level applies to all Members, even ones who have made a booking before that date that departs after it.
  6.3 It is possible that when a cruise departs a Member may belong to a different level from the level they were in at the time of booking. The Member may move down to a lower level due to yearly points expiring or move up a level due to points awarded from another cruise taken between the booking date and the departure date. In this case the Member will receive the privileges for the level they belong to at the time of boarding, even if a different level is printed on travel documents and has not been updated due to the above mentioned reasons. It is the Member's responsibility to check the Club level they belong to before boarding.
  6.4 All Members can check their total points and the points that are due to expire on www.costacruise.com by registering in the reserved area. All Members will also receive periodic emails about their total points and points due to expire at the email address they provided when they registered.
6.5 The points and Privileges awarded to Members as per articles 7 and 8 below are strictly personal and cannot be given to someone else, transferred, sold, converted into money reimbursed in the case of partial use or replaced with a privilege of a different kind. Each Member may hold only one account and one CostaClub card number. If a mistake has been made and the same Member has more than one account and/or CostaClub card number, Costa will transfer the points earned to a single account and cancel the other accounts and associated CostaClub card numbers.
6.6 Costa reserves the right to rectify the account of any Member in the case of points awarded erroneously and to award supplementary points for specific promotional campaigns of which the Member will be informed in a timely fashion.
  6.7 It is the Member's responsibility to check their points total and ensure that they have been assigned to the correct Club level.

 

Art. 7 – CostaClub Levels
7.1 There are 6 different levels depending on the Member's points total:
  1. Ambra Club, for Members who haven't travelled with Costa or earned any points yet, but who have joined the program 2. 0 points.
2. Acquamarina Club: for Members who have earned a total of 1 to 2,000 points in the last three years (from June 15th).
  3. Corallo Club: for Members who have earned a total of 2,001 to 5,000 points in the last three years (from June 15th).
  4. Perla Club: for Members who have earned a total of 5,001 to 13,000 points in the last three years (from June 15th).
  5. Perla Oro Club: for Members who have earned a total of 13.001 to 26,000 points in the last three years (from June 15th).
  6. Perla Diamante Club: for Members who have earned a total of at least 26,001 points in the last three years (from June 15th).
  7.2 Members who move up to a higher Club level after a cruise or move down to a lower Club level when points expire do so automatically, based on the points thresholds mentioned above. Members will be notified by email if they have moved up or down, and they can always check their status in their profile on the Costa website in the relative section.

 

Art. 8 – Privileges/Advantages
8.1 CostaClub Members are entitled to a series of privileges and advantages (hereinafter "Privileges") that differ depending on the Club to which the Member belongs, as described below:
  The Privileges are divided into:
a. Supplementary services or status benefits and discounts on purchases made on board
  b. Free gifts
  c. Discounts on the purchase of new cruises.
  d. Printed information, emails and telephone calls that keep Members up to date on the latest Costa news, Club initiatives, events, Member promotions, special offers and vouchers.
  Allocation of the Privileges is subject to the entry of each participating Member’s

CostaClub card number at the moment of holding or confirming cruise bookings. Onboard privileges, including the CostaClub Card, will not be available to Members who travel with a promotional rate ticket or a free ticket or if it is a work trip. CostaClub privileges cannot be combined with privileges connected to Costa rates or any promotions for which the Member must always check whether they can be combined at the time of booking. 
No privileges will be offered on cruises lasting less than three days. 

8.2 The Privileges are divided into Personal Privileges and Cabin Privileges. The Personal Privileges are reserved for the Member as an individual. Cabin Privileges can be shared by all the occupants of the cabin. The presence of several Members in the same cabin does not give the right to multiple or accumulative cabin Privileges. The order and days allocated for onboard Privileges may vary depending on the duration of the cruise and the infrastructure of the ship and may not be disputed by Members. 

8.3 The privileges applicable to occupants of the cabin occupied by the Member (cabin privileges) remain valid only if the Member does not ask to change cabin on board. 
If the Member moves to a different cabin from the one confirmed at the time of booking, the occupants are no longer entitled to these privileges. 

8.4 Privileges are provided only once on each cruise booked. On consecutive cruises privileges will be provided on each cruise, with the exception of the end of cruise or start of cruise gift. For the purpose of calculating the number of cruises taken by the Member, two or more consecutive cruises entered under the same booking number will be considered a single cruise. 

8.5 The Privileges are provided to Members based on their Club level. The times and places the privileges are provided may vary depending on the length of the cruise and the destination. Members will be informed how the Privileges will be provided on board the ship. 

8.6 The privileges will be provided starting from the date Club membership is confirmed and not from the date the Member registered with the program. 
CostaClub discounts are an exception: they will be available on board as soon as the Member registers. 

8.7 Privilege Departures (cabin privilege) Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members Privilege Departure discounts, which differ depending on the Club Member's level, are applied when a cruise is purchased directly through a travel agent or the Costa Contact Centre at the time of holding or confirming a booking, and only after the Member's CostaClub card number has been entered. They are valid for all occupants of the same cabin. It is not possible to change a booking at a later date by entering the Member’s CostaClub card number to obtain a retroactive discount. Commercial discounts will be applied only on the condition that the cardholder actually goes on the cruise, even if the cardholder is not present at the time of booking. Discounts are applied exclusively to the cost of the cruise, excluding the cost of flights, transfers, port taxes, shore accommodation where applicable, insurance, fuel surcharges and anything else mentioned in the discount information provided. It is always necessary to check whether the discounts for the purchase of a cruise can be combined with other promotions and Members are kindly asked to always check with their travel agent or with the Costa Contact Centre. Discounts can be used by Members within the limit of available places for each cruise and Costa reserves the right to suspend their validity at any time for operational reasons. 

8.8 Upgrade and Super Upgrade Privilege (cabin privilege) Upgrade Privilege: Acquamarina, Corallo, Perla Members SuperUpgrade Privilege: Perla Oro and Perla Diamante Members. The Members entitled to this benefit are ones who have taken a higher number of cruises in a year (departing between 1/1 and 12/31) than the number of cruises taken in the previous calendar year. To establish the number of cruises, the cruise departure date and the number of bookings made are considered. The privilege offers a free Upgrade on any additional cruise taken compared to the number of cruises taken in the previous year and on all subsequent cruises. 
When calculating additional cruises compared to the previous year, cruises of 4 days or less are not counted. Cruises of this duration will therefore not be counted among the cruises taken in the previous year. 
The highest category that Acquamarina, Corallo and Perla Members can be upgraded to is to a Cabin with Balcony (Upgrade). The upgrades are from inside cabin to outside cabin and from outside cabin to cabin with a balcony, but the cabin category purchased remains the same. The same scheme is valid for disabled cabins with a companion who travels for free. The highest typology and category that Perla Oro and Perla Diamante Members can be upgraded to is a Suite (SuperUpgrade). 
The upgraded cabin must be available at the time of booking; changes are not permitted if a cabin is cancelled and becomes available after the time of booking. Members will only be upgraded when Costa is able to actually check that the cruise the privilege has been requested for is an additional cruise compared to the number of cruises taken in the previous year, therefore after the cruise that entitles the Member to the privilege has returned. 
It is the Member's responsibility to request the Upgrade or SuperUpgrade privilege. Costa will proceed to assign upgrades once their applicability has been checked. Members entitled to this privilege who have not explicitly requested it before departure will not be entitled to the privilege retroactively and will not be able to substitute it in the form of other benefits. 
The assignment of the privilege depends on the availability of cabins on the ship. 

It is not possible to request the Upgrade or SuperUpgrade privilege on departures August 1st and 31st, on cruises in Northern Europe lasting 13 days or more, on New Year cruises and on Around the World cruises. The possibility of receiving an Upgrade or SuperUpgrade must always be checked before booking and it is the Member's responsibility to check directly with their travel agent.
   It is not possible to request the Upgrade or SuperUpgrade privilege once on board, even if the Member satisfies the conditions mentioned above.  The Upgrade and SuperUpgrade will be applied to cruises booked for departure in the calendar year in which they are entitled to this right purchased at the Total Comfort or Deluxe rate. The privilege is not transferable to third parties and is only applied to the cabin in which the Member is entitled to travel.
   Stress-free Luggage (personal privilege)
   Perla Diamante Members
  Perla Diamante Members can have an item of luggage picked up and returned to their home for free.
  The privilege, provided by our partner Bag Express, is reserved only for Perla Diamante Members resident in the European Union countries indicated on the Costa website in the relevant section. The service is only available in the ports indicated in the same section on the Costa website. The free service includes collection at Members' homes of a single item of luggage weighing up to 32 kilos, delivery to the boarding port and delivery back home at the end of the cruise The service can be booked from 20 days before the departure date and not before, on the Bag Express minisite on the Costa website, or by phoning the Bag Express Call Centre and it is available on cruises boarding at the ports indicated on the Costa website in the relevant section.
   Members who are on board and haven't already booked the service cannot request to have their luggage delivered home on board.
  8.9 VIP waiting room at the Palacrociere and Palacruceros (Savona and Barcelona) (cabin privilege)
   Perla Diamante Members
  Perla Diamante Members and anyone travelling in the same cabin as the Member are entitled to use the VIP Lounge at the Palacrociere in Savona and the Palacruceros in Barcelona before they board. Members must check that their ticket contains their CostaClub card number and the category to which they belong and inform Customer Service desk staff before boarding.
  8.10 Priority Boarding and Priority Disembarkation at the start and at the end of the cruise (cabin privilege)
   Perla Diamante Members
  Perla Diamante Members and anyone travelling on the same cruise ticket can use the "Fast line" queue, with other passengers entitled to the privilege, next to the queue for the other guests when boarding at the start of the cruise. These Members must check that their cruise ticket contains their CostaClub card number and the category to which they belong and inform Customer Service desk staff before boarding. As soon as Members arrive at the CostaClub desk, Meet & Greet staff will tell them how to get to the "Fast line" queue.
   The luggage of Members entitled to the priority disembarkation service will have a label in the same colour as the labels for the first luggage to be disembarked, so that it can be among the first to be disembarked.
   The order of embarkation or disembarkation may vary from cruise to cruise, depending on the embarkation ports, the ship’s expected departure or arrival times, and in accordance with security regulations, and may not be disputed by Members. 
  8.11 Preferential Boarding at the start of the cruise (cabin privilege)
   Perla and Perla Oro Members
   Perla and Perla Oro Members and anyone travelling on the same cruise ticket are entitled to preferential boarding, in other words - only when they board at the start of the cruise - they will be given a priority boarding number, regardless of when they arrive at the port. Members must check that their ticket contains their CostaClub card number and the level to which they belong and must tell staff at the Customer Service desk when they arrive at the port so that they can collect their boarding number: Members have CostaClub personalized slips that entitle them to preferential treatment. In ports that do not have a Meet & Greet service, or where boarding takes place after an airport transfer by coach, Members will board together with all other Guests without preferential treatment.
   The order of embarkation or disembarkation may vary from cruise to cruise, depending on the embarkation ports, the ship’s expected departure or arrival times, and in accordance with security regulations, and may not be disputed by Members.
   8.12 Priority in luggage delivery to cabin (cabin privilege)
   Perla Diamante Members
   Perla Diamante Members are entitled to priority delivery of luggage to their cabin. The luggage label of Perla Diamante Members and occupants of the same cabin will be marked Priority. The provision of the privilege depends on the ship's operational requirements.  8.13 Personalized cabin card (personal privilege)
  Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
  On each cruise Members will be given a personalized cabin card depending on the level they are a Member of at the time of boarding.
  8.14 Credit to spend on board (personal privilege)
  Perla, Perla Oro and Perla Diamante Members
  Perla, Perla Oro and Perla Diamante Members are entitled to vouchers or credit for on board purchases that will differ depending on their Club level. These will be deducted from their account at the end of the cruise only if purchases are made with the card of the Member entitled to them, and in the case of joint accounts, of the Member whose name the account is in.
  These vouchers cannot be used to receive discounts on service charge. Onboard credits that are not used cannot be reimbursed, are non-transferable and cannot be used on future cruises, and cannot be substituted with any other kind of privilege. The sum of vouchers or credits for onboard purchases does not entitle Members to earn CostaClub points.
  8.15 Welcome Gift (personal privilege)
  Ambra Members
  Ambra Members who join at least 7 days before the departure date of their cruise will receive a surprise welcome gift on board which may differ depending on the cruise and the ship. Gifts will not be sent to a Member's home under any circumstances,
  8.16 Gift on moving up a level (personal privilege)
  Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
  The privilege entitles Members to a gift the first time they move up to a new Club level. The gifts are different for each level and will be delivered to Members' cabins during the first cruise taken at the new level. Gifts will not be sent to a Member's home under any circumstances. Gifts are given just once each time Members move up a level and cannot be used as a form of recognition of belonging to that Club level.
  8.17 CostaClub discounts on a selection of items and services on board (personal privilege)
  Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members Members will be entitled to exclusive discounts on a selection of items and services when they use their cabin card. The items and services that are discounted and the amount of the discount for each of them can be found on board on special cards and at the interactive stands. These may differ from ship to ship and may not be available in equal numbers on board ships at a given time. The discounts are not retroactive and they will be offered at the time the purchase is registered with the Member's cabin card. CostaClub discounts may not be used with other discounts or promotions.
  8.18 Dedicated members of staff available to help with booking onboard services (cabin privilege)
  Perla Diamante Members
After boarding, Perla Diamante Members will find a letter in their cabin containing the name and telephone number of the person they can contact who can book onboard services that carry a charge on their behalf. The letter will include the times when the service is offered.
  8.19 Complimentary bottle of water in the cabin (cabin privilege)
  Acquamarina Members
  Acquamarina Members will be given a bottle of water in their cabin. The privilege is provided per cabin, with one bottle being offered per cruise.
  8.20 Basket of fruit in the cabin (cabin privilege)
  Perla, Perla Oro and Perla Diamante Members
  Perla, Perla Oro and Perla Diamante Members will be given a basket of fruit in their cabin. It will not be restocked but will be left in the cabin until there is no more fruit in it. The privilege is provided per cabin and will be offered once per cruise.
  8.21 Bottle of sparkling wine in the cabin (cabin privilege)
  Corallo, Perla, Perla Oro and Perla Diamante Members
  Corallo, Perla, Perla Oro and Perla Diamante Members will be given a different bottle of sparkling wine depending on the level they are a Member of. The privilege is provided per cabin, with one bottle being offered per cruise.
  8.22 An additional pool towel in the cabin (cabin privilege)
Perla, Perla Oro and Perla Diamante Members
  Perla, Perla Oro and Perla Diamante Members and anyone travelling in the same cabin will be given an additional pool towel to be used on board during their cruise.
  8.23 Courtesy gown, slippers and bath items (cabin privilege)
  Perla Oro and Perla Diamante Members
Perla Oro and Perla Diamante Members and people travelling in the same cabin will find a robe and slippers that they can use on board during their cruise. Each guest will also be given a kit of bath items.
  8.24 Personalized minibar with your favorite items (cabin privilege)
  Perla Diamante Members
  Perla Diamante Members and people travelling in the same cabin can ask for their cabin minibar to be personalized with their favorite onboard drinks and snacks from the items on the minibar menu in the cabin. The privilege is valid on cruises lasting 5 days or more. The items are to be paid for.
8.25 Birthday cake and complimentary studio portrait photo (personal privilege)
  Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
  The privilege is reserved for Members celebrating their birthday during the cruise. This privilege will be delivered in a way that is determined by the ship's operational requirements and Members will be informed on board. The free birthday photo is a portrait photo that the Member can have taken on one of the sets of the onboard photographers.
  8.26 CostaClub Cocktail Party and complimentary photo (cabin privilege)
  Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
  Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members and people travelling in the same cabin will receive an invitation to take part in the CostaClub Cocktail Party. All Members that take part will receive a complimentary photo taken before the event (1 per cabin). Members will be advised onboard about how to collect their photo. It is not possible to change the complimentary photo.
8.27 VIP Cocktail Party (cabin privilege)
Perla Oro and Perla Diamante Members
  For Perla Oro and Perla Diamante Members, Suite Guests, and any other VIP guests at the ship's discretion on cruises lasting longer than 4 days. The invitation will be delivered to the Members entitled to the privilege on board and is extended to all occupants in the same cabin as the Member who receives the invitation.
  8.28 Tour of the ship's kitchens (cabin privilege)
  Perla Oro and Perla Diamante Members
  Perla Oro and Perla Diamante and people travelling in the same cabin are entitled to a tour of the ship's kitchens on cruises lasting more than 7 days.
  8.29 Wine tasting experience (cabin privilege)
  Perla Diamante Members
  Perla Diamante Members will be invited to take part in a wine tasting. The invitation is open to all adult Guests in cabins with at least one Perla Diamante Member. The privilege is valid on cruises lasting more than 7 days. The privilege is not available on cruises in South America.
  8.30 Complimentary dinner at the Samsara Restaurant/Pizzeria (cabin privilege)
  Perla Members: Samsara Restaurant
  Perla Oro Members Samsara Restaurant or Pizzeria
Perla Members and people travelling in the same cabin are entitled to a complimentary dinner at the Samsara Restaurant, on ships that have one. Perla Oro Members and people travelling in the same cabin are entitled to a complimentary dinner at the Samsara Restaurant, on ships that have one, or at the Pizzeria. The complimentary dinner privilege can only be used once in one of the two Restaurants.
  The privilege does not cover the cost of drinks or the service charge.
  The privilege is dependent on availability and times defined by the ship's operational requirements. The dinner invitation is for all occupants in the same cabin. If two Members in the same cabin are entitled to the privilege, it will only be available once for both occupants. The invitation does not cover the cost of drinks and is not valid for the service charge. Members who do not use this privilege for whatever reason may not transfer it, may not request reimbursement, and may not recoup it for a future cruise and may not substitute it with dinner in another paying restaurant or with another kind of privilege.
  8.31 RClub Restaurant or Reserved Area in the main Restaurant for breakfast, lunch and dinner (cabin privilege)
  Perla Diamante Members
  The Club Restaurant, on ships that have one, is the Restaurant reserved for Suite Guests.
  Perla Diamante Members who are not travelling in a Suite and people travelling in the same cabin are entitled to use the Club Restaurant for breakfast, lunch and dinner with no designated seating times, on ships that have a Club Restaurant, for the whole duration of the cruise. The privilege does not cover the cost of drinks or the service charge. The privilege is subject to the Restaurant's maximum capacity. If there are more Perla Diamante Members and Suite Guests than the Club Restaurant can hold, Perla Diamante Members not in Suites will dine in an area specially set aside in the main Restaurant. Here they will be offered the main Restaurant menu from which they can choose Special Dishes for free.  8.32 Sweet moments: a special coffee and slice of cake (cabin privilege)
  Corallo Members
  Corallo Members and people travelling in the same cabin are entitled to a Caffè Speciale illy or Delizia di Caffè and a slice of cake. The privilege can be used at the Bars on board. The coffee and cake selection may vary from ship to ship. Members who do not use this privilege for whatever reason may not transfer it, may not request reimbursement, and may not recoup it for a future cruise and may not substitute it with another kind of privilege.
  8.33 Chocolate on Gala evenings (cabin privilege)
  Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
  Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members and people travelling in the same cabin will receive a chocolate in the cabin on Gala evenings.
  8.34 First two rows of seats reserved in the theatre for evening shows (cabin privilege)
  Perla Diamante Members
  The privilege of the first rows of seats reserved in the theatre for evening shows is reserved for Perla Diamante Members and occupants in the same cabin. The seats will be available only up to 5 minutes before the start of the show. The privilege is dependent on the number of Perla Diamante Members on board.
  8.35 Whole day free at the spa (personal privilege that can be extended to a cabin companion)
  Perla Diamante Members
Perla Diamante Members are entitled to a day in the spa area on board, where available. The privilege is valid once per cruise and for the Member entitled to the privilege and a person travelling in the same cabin.  It can be booked on board, except on days sailing at sea. It is subject to availability at the time of booking and the operational requirements of the ship.
  8.36 Magic Bag laundry service at end of cruise (machine wash and folding) (personal privilege)
  Perla Diamante Members
A free laundry service is provided to Perla Diamante Members on cruises lasting 5 days or more that includes a machine wash and folding of a maximum of 25 items. The privilege is personal, therefore reserved for all Members entitled to the privilege.
  8.37 End of cruise CostaClub gift (cabin privilege)
Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
  Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members are entitled to receive a gift on board.The gifts are intended to be a cabin privilege. The gift received will be for the highest CostaClub level of the occupants in the cabin. If a certain free gift is not available, it may be substituted with another depending on availability on board. Gifts will be delivered to cabins once per cruise and will not be sent to a Member's home under any circumstances.

 

Art. 9 – Legal information
9.1 Membership of the Club is subject to the terms and clauses contained in the following General Conditions.
  9.2 Costa may suspend or terminate the Program before the end of the validity period indicated in Art. 2 only for just cause, in accordance with articles 1989 et seq. of the Italian Civil Code. Members will be informed of early termination and, when possible, suspension at least 30 days before or as soon as possible in advance, or, in the case of suspension, as soon as possible after it. Members may be informed by Costa via the website www.costacruise.com or by other dedicated means.
  9.3 Costa reserves the right to modify or supplement at any time the conditions for participating in the Program, the privileges and the means of earning points, in so far as this does not prejudice the good faith of the Member.  These modifications or supplements will be made public via the website www.costacruise.com or by other dedicated means.
  Modifications or supplements to the conditions for participating are considered accepted if the Member does not oppose them in writing within two months of being informed. If a Member opposes the modification or supplement within that deadline, their participation in the Program will be terminated.
  9.4 At its sole discretion, Costa reserves the right to exclude Members from the Club without any notice if Members do not respect the terms of these General Conditions and/or their behavior does not comply with the General Conditions or does not comply with the law or Costa's General Conditions also, if they exhibit behavior that could damage Costa's image or if they attempt to use their status as Member or use documents recognizing and legitimising their membership in a way not provided for in the General Conditions. In case of exclusion and/or closure of the account, all points earned up to that moment and the associated privileges will be forfeited immediately. Costa Crociere also reserves the right to refuse participation in the Program to anyone who does not meet the requirements of these General Conditions.
  9.5 The Member guarantees that all information they have provided is correct and only they are responsible for it.
  9.6 The information supplied by Members is filed for the purposes of correct management of the Club.
  9.7 The Member has the right to interrupt their membership of the Club Program at any time. In this case, the Member must inform Costa by sending a registered letter to Costa Crociere, Customer Service CostaClub, Piazza Piccapietra 48, 16121 Genova, Italy, or by sending an email to the address costaclub.europe@costa.it attaching a copy of their ID document. In this case an email will be sent to the Member's email address confirming cancellation.
  9.8 In the case of any controversy concerning the validity, interpretation and/or execution of these General Conditions and the Club, Italian law will be exclusively applicable.

 

Art. 10 – Information on the processing of personal data
10.1 Costa Crociere S.p.A. (hereinafter also “Costa Crociere”), as data controller, in accordance with article 13 of the General Data Protection Regulation (EU) 2016/679 (hereinafter the “GDPR”), is providing the following information about the processing of the personal data which you (hereinafter also “Member”), as the data subject, provided on registering with the Programma CostaClub [CostaClub Program] (hereinafter the “Program”). This information notice refers to the data provided by a Member:

  • a) when registering for the Program through any channel;
  • b) when registering on the web site and/or Costa Crociere app;
  • c) during ordinary Club management (e.g. total expenses on board, type of cruises taken, etc.);
  • d) within the context of cruises.

10.2 Purposes and legal basis of processing. The personal data of a Member shall be processed for the following purposes:

  • a) Purposes regarding the Program, for managing a Member’s participation in the CostaClub Program and, specifically, for:




  • b) Statistical purposes, in anonymous and aggregate form.
  • c) Marketing purposes, including:





Processing for Marketing Purposes (i.e. for both promotional and profiling activities) may be implemented only with a Member’s consent.
   Nature of data provision and consequences arising out of any refusal The provision of personal data required on registering with the CostaClub Program and marked by an asterisk (*) is obligatory for full participation in the Program, for correlated initiatives and for legal compliance. Any refusal to provide the personal data requested, in whole or in part, also during implementation of the Program, may not make it possible for Costa Crociere and for third-party companies providing services within the Program to fully perform or to correctly perform the obligations arising out of the Program.
   The provision of personal data not marked by an asterisk (*) is, instead, optional and failure to provide said personal data shall not have any consequences affecting a Member registering for and taking part in the Program.
   A Member is entitled to freely express his/her own choices regarding personal data processing, manifesting separately his/her own will for each purpose.
  Personal data recipient categories Data will not be disclosed except in those cases where disclosure is required by law or expressly authorised by a Member. A Member’s data may be disclosed for the purposes stated above to the following categories of persons and entities:

  • i. Costa Crociere in-house staff, appointed as data processing agents and/or data processor;
  • ii. companies belonging to the Group also located abroad;
  • iii. persons, companies, associations or professional firms providing services or advisory or consulting services to Costa Crociere (e.g. chartered accountants, lawyers, tax consultants, auditors and consultants within auditing operations or due diligence, etc.);
  • iv. persons, companies or agencies providing marketing services and analysis or consulting activities to Costa Crociere;
  • v. persons and entities whose right to access data is recognised under provisions of law and secondary legislation or orders delivered by authorities for purposes permitted by law.

The list of the persons and entities to which data has been disclosed is available at the company at the following addresses: privacy@costa.it or Costa Crociere S.p.A., Piazza Piccapietra, no. 48, 16121 Genoa, to the attention of the Data Protection Officer.
   Transfer of personal data outside the European Union A Member’s personal data may be transferred to third-party companies in States outside the European Union, for the purposes stated above.
   Whenever data is transferred to States outside the European Union, said States shall guarantee an adequate level of protection, based on a specific decision of the European Commission or, alternatively, the recipient shall have a contractual obligation to protect data adopting an adequate and comparable level of protection to that provided under the GDPR.
   Retention of personal data Personal data shall be retained for a period not exceeding that necessary for the purposes for which they were collected and subsequently processed. Specifically, personal data shall be retained for the full duration of the Program and its subsequent editions and for a subsequent period:

  • i. within the periods established under prevailing legislation;
  • ii. within the periods established under secondary legislation which require data to be kept (for example tax returns);
  • iii. necessary for protecting the rights of the data controller in the event of any disputes arising concerning performance;
  • iv. persons, companies or agencies providing marketing services and analysis or consulting activities to Costa Crociere;
  • v. after expiry or on termination based on the limitation period of Members’ rights.

Personal data collected and processed for profiling shall be retained for a maximum period of ten (10) years, at the end of which they shall be automatically deleted and rendered permanently anonymous.
  Data Controller and Data Processors The Data Controller is Costa Crociere S.p.A., with address in Genoa, Piazza Piccapietra, 48.
  Data Protection Officer The Data Protection Officer may be contacted at the following addresses: privacy@costa.it and/or at Costa Crociere S.p.A., Piazza Piccapietra 48, Genoa.
Member rights At any time, in accordance with articles 15 and 22 of the GDPR, a Member shall be entitled to:

  • a) access his/her personal data;
  • b) request his/her personal data to be corrected;
  • c) revoke, at any time, consent to the use and dissemination of his/her personal data;
  • d) request his/her personal data to be deleted;
  • e) the right to receive the personal data concerning him or her, in a structured, commonly used and machine-readable format, as well as the right to send said data to another data controller;
  • f) oppose the processing of personal data for marketing or profiling purposes;
  • g) obtain restriction on the processing of personal data;
  • h) lodge a complaint with a supervisory authority;
  • i) receive a notification whenever there is a personal data breach;
  • j) request information about:





A Member may, at any time, oppose the sending of notifications linked with taking part in the Program, marketing activities and/or profiling, by clicking on the “unsubscribe” link at the bottom of the e-mail received or by sending a relevant request to the addresses shown above.
  You may exercise these rights and/or obtain further details about personal data processing, by sending a request:
  - via e-mail to: privacy@costa.it or Costa Crociere S.p.A. Piazza Piccapietra 48, 16121 Genoa, to the attention of the Data Protection Officer.

Not applicable to residents of North America, Central America, Caribbean Basin, Colombia or Venezuela

MyCosta Terms and Conditions

1. APPLICABLE REGULATIONS
1.1 The subject of these general terms and conditions is the electronic reservation and/or purchase of products and services, made online via the MyCosta portal belonging to Costa Crociere S.p.A., with head office in Piazza Piccapietra 48, 16121 Genoa, VAT and registration no. in the Business Register of Genoa 02545900108, Tel. +39 010/54831, Fax +39 010/5483290, (“Organizer” or “Costa Crociere”). Each purchase transaction will be regulated not only by the measures given in the Italian Legislative Decree No. 79/2011 (implementation of the Directive 2008/122/EC), but also by any additional terms and conditions in the brochures, leaflets, catalogues and other documentation the Organizer provides the passenger electronically - including websites and emails - (“online”), and in force at the time this contract is concluded.
1.2 The individual clauses of these general terms and conditions shall be considered to be severable. If an individual clause or paragraph is deemed totally or partially invalid, this will not affect the validity of any other clause or paragraph of these general terms and conditions of contract.

2. CONCLUSION OF THE CONTRACT
2.1 The presentation of products and services on t​he MyCosta portal constitutes an invitation to offer.
2.2 If you wish to reserve one or more services and/or products, you may select them one at a time and add them to your trolley. Each time you select and add a product/service to your shopping cart, the latter will appear on the page summarizing the products you have selected, together with the price and any discount applied to it.  On receipt of your order, Costa Crociere will send you an email message to confirm its receipt of same. That email does not constitute acceptance of your proposal to purchase. By sending it, we are only confirming we have received your order and have submitted it for the data and availability of the products you have requested to be checked. You order will, therefore, be considered as your contractual proposal of purchase made to Costa Crociere S.p.A. for the products listed in your shopping cart, each of which will be considered individually.
2.3 The services/products are sold on-line according to the procedure given in Art. 2.2. It must be understood they are offered for sale only to passengers who qualify as consumers and who have already purchased a cruise. The relevant contracts are understood to be concluded in Italy and it is agreed that the law applicable to the contract is exclusively Italian law.
2.4 It is agreed you will be able to amend and/or cancel the products/services in your shopping cart until the end of the period given in the preceding point. In such case, you will not be charged with any costs. Any changes after that time cannot be made, charges will apply to the onboard account (Please see 2.3).
2.5 The services/products are sold on-line according to the procedure given in Art. 2.2. It must be understood they are offered for sale only to passengers who qualify as consumers and who have already purchased a cruise. The relevant contracts are understood to be concluded in Italy and it is agreed that the law applicable to the contract is exclusively Italian law.
2.6 Promotional offers or offers that envisage particularly advantageous terms and conditions published on the website are subject to time limits and availability, according to criteria decided as required by the Organizer at its total discretion.
2.7 In the event of a single reservation made for more than one person, the user shall identify himself by indicating his own name and surname among those listed in the reservation at the time of confirmation of that reservation on the MyCosta portal. The person who makes the reservation on behalf of another individual for the same reservation guarantees he has the required authority to act on behalf of those individuals. He also guarantees the other persons indicated in the reservation will comply with all the contractual obligations.
2.8 Services and items booked via MyCosta count towards CostaClub points total. Points will be awarded at the end of the cruise to the guests who purchased services or items while on board.
2.9 Reservations made by persons under the age of 21 will not be considered valid.
2.10 The Organizer will duly provide the passenger with any information regarding the services/products purchased, which is not contained in the contractual documents, brochures, official Costa Crociere website or in other means of communication, before he has to use the service/product.
2.11 The Organizer reserves the right to waiver these general terms and conditions for special categories of contracts (e.g. for groups), for which specific terms and conditions will be drawn up as required.

3. PAYMENT
3.1 Payment for the services/products purchased online will be charged to the on board account of the passenger who has booked the individual service (see Art. 2.7).
3.2 Similarly, same passenger will be charged with the penalties established in the following Article 6.

4. PRICES
4.1 The prices include what is explicitly indicated on the MyCosta portal and in the booking confirmation confirmed by the passenger.
4.2 Prices must be considered to be per person.
4.3 Any discounts or reductions in the price advertised will be indicated in the summary of the services purchased.

5. MODIFICATIONS BY THE ORGANIZER
5.1 If, prior to departure, the Organizer is unable to provide (for reasons not ascribable to the passenger himself) the services/products envisaged in the contract, he shall promptly notify the passenger and shall not charge him anything for the cancelled service/product.
5.2 If, after departure, the Organizer is unable to provide (for reasons not ascribable to the passenger himself) the services/products envisaged in the contract, he shall promptly notify the passenger and shall not charge anything to the passenger’s on board account for the cancelled service/product.
5.3 During the cruise, the passenger may request the services/products purchased to be replaced by similar services/products. Should the services given in replacement be worth more than those purchased, the passenger shall pay the difference on board. However, in the event they are worth less, the Organizer shall credit the difference to the passenger’s on board account.

6. CANCELLATION AND AMENDMENTS BY THE PASSENGER
6.1 Pursuant to Art. 32 of the Code of Tourism, the right of cancellation envisaged by Articles 64 to 67 of the Italian Legislative Decree 206/2005 is excluded.
6.2 The consumer may cancel the contract for the service/product already purchased up to 3 days before the departure of the cruise without any penalties being applied.  In the event the passenger cancels after the aforementioned 3 days, he shall have no right to reimbursement and his on-board account will be charged with the amounts regarding all the services/products purchased.
6.3 If, during the cruise, the passenger is physically unable to use the service/product due to proven health reasons, he shall have the right to cancel the contract on presentation of a medical certificate and the Organizer will credit the passenger’s on-board account with the entire sum he has paid.

7. OBLIGATIONS OF THE PASSENGERS
7.1 The passenger shall behave in such a way as not to compromise the safety, tranquility and enjoyment of the services/products by the other passengers involved. He shall comply not only with the rules of normal prudence and diligence and with all the measures established by the Organizer or by the local operators organizing the excursions, but also with the regulations and administrative or legislative measures concerning the service/product.
7.2 The passenger shall be liable for all the damage suffered by the Organizer due to any breach of the aforementioned obligations. In particular, the passenger shall be liable for all damage caused to the ship or to its furnishings and equipment, for damage caused to other passengers and to third parties, to the vehicles used during the excursions, as well as all for the tickets, fines and expenses which, due to his conduct, the organizer is forced to pay by port, customs or health authorities or any other authorities of any country visited by the cruise.

8. EXCURSIONS
8.1 The itineraries of the excursions published on the website and in the catalogue are purely indicative and are subject to variations. Excursion times and itineraries may be amended, depending on external circumstances (e.g. weather, strikes, transport delays, etc.) and on the operational requirements of the service providers.
8.2 Special terms and conditions, requisites or regulations may be applied to certain types of excursions (e.g. use of means of transport driven by the passenger).
8.3 In regards to the particular nature of certain excursions, not all the services may be accessible to disabled persons. Therefore, before you purchase the product, the Organizer advises you to use the website, catalogue or toll free number to enquire whether the excursions of interest are accessible to disabled persons.

9. COMPLAINTS AND NOTIFICATIONS
9.1 The passenger must notify the Organizer in writing of any complaint of any non-compliance in the organization or implementation of the service/product at the time it takes place or, if not immediately recognizable, within 10 working days from the date of the envisaged return of the cruise to the point of departure, under penalty of cancellation. The Organizer shall promptly and in good faith examine the complaints made and shall do its utmost, where possible, to come to a friendly and equitable settlement.

10. CONFIDENTIALITY OF PERSONAL DATA
Personal data processing statutory notice
Costa Crociere S.p.A. (hereinafter also “Costa Crociere”), as data controller, in accordance with article 13 of the General Data Protection Regulation (EU) 2016/679 (hereinafter the “GDPR”), is providing the following information about the processing of the personal data which you, as the data subject, have provided us:
  for buying a travel package;
  within the context of cruises (e.g. purchases made);
registration on the Costa Crociere web site and/or app or the filling in of forms on the Costa Crociere web site.
Purposes and legal basis of processing. In addition, the data which you have provided may also include some personal data defined by the Code and the GDPR as “special category data”. Sensitive/special category data shall be processed according to the purposes shown further on and only with your consent.
a) Purpose regarding contractual performance. Your personal data shall be processed for the purpose of performing obligations arising out of the contract for the purchase of the travel package, for allowing Costa Crociere to deliver the service in an optimal manner and, specifically, for:
  the formation, management and performance of contractual relations between you and Costa Crociere;
responding to your requests;
notification of information regarding the travel package (e.g. changes to contractual terms and conditions, etc.);
the creation of activities which serve to make your cruise enjoyable and pleasant and to guarantee high entertainment standards on board ships (i.e. party events, photo shoots and video recordings, games, etc.). In addition, in relation to the photos taken and videos recorded by photographers and video operators on board our ship, who work with us to make the cruise experience is unforgettable, please note that whenever you do not wish to be part of photos/videos or whenever you do not want your photos to be displayed on the display board at the Photoshop, you may go to the Photoshops which will record your wishes from time to time. The removal of a photo that features you may only be made after you have reported it.
b) Legal, health and safety purposes. Your personal data shall also be processed for the following purposes:
  legal, regulatory, domestic and EU compliance and that arising out of orders issued by authorities within the scope of their legal authority;
  establishing, exercising and/or defending a Costa Crociere legal claim before the courts;
guaranteeing the necessary medical assistance during the cruise; complying with the requirements of the CLIA association and the USPHS.
  c) Business and statistics-related purposes. Your personal data shall also be processed for purposes relating or relevant to Costa Crociere business operations and for the processing of statistics in anonymous form and market research.
  d) Additional purposes. Furthermore, whenever you expressly give your consent, your personal data shall be processed for the following purposes:
  Marketing purposes, including:
promotional activities of Costa Crociere, companies in the Carnival Corporation & PLC Group (hereinafter the “Group”), also abroad, and/or commercial partners, implemented using both automated methods (e.g. e-mail, sms, instant messaging apps, etc.) and non-automated methods (e.g. regular mail, telephone with operator, etc). Specifically, Costa Crociere may use your e-mail address provided at the time you purchased a travel package, for sending you information and promotional notifications linked to services and products similar to those offered by Costa Crociere and the Group and/or commercial partners, also without your consent, provided you have not opposed said use.
  The Carnival Group companies are: Carnival Corporation (CCL), Carnival PLC (P&O, Cunard, Princess Asia), Costa Croceire S.p.A. (AIDA and Costa), Holland America Line N.V., general partner of Cruiseport Curacao C.V. (Holland America Line and Seabourn) Princess Cruise Lines, Ltd (Princess, Alaska, P & O Australia and Cunard), SeaVacations Limited (CCL business in UK).
  The commercial partners belong to the following product and market categories:
  a) tourism-related activities;
  b) airlines/transport services;
  c) travel agencies;
  d) insurance companies.
  profiling activities, i.e. analysis of your travel preferences and market research for the purpose of enhancing the offering of services and sales information from Costa Crociere, matching them more closely to your interests. Said activity may also be implemented by submitting customer satisfaction questionnaires and/or the use of profiling cookies used during browsing Costa web sites.
  Purposes for the provision of accessory services, including:
registration on sites (e.g. MyCosta) and digital platforms, for allowing you to access and use the services provided on the portal and reserved for registered users and for guaranteeing you a customized vacation (e.g. for the purchase of wellness packages, beverage packages, photos, Costa-branded gifts and party events, etc.).
Processing for Marketing Purposes (i.e. for both promotional and profiling activities) may be implemented only with your consent.
  Nature of data provision and consequences arising out of any refusal.
  The provision of your personal data is optional; however, without the data requested for the purposes shown in a) and b), the service requested or part thereof may not be performed and you may not be able to take advantage of above-mentioned opportunities.
  The provision of optional data shall allow Costa Crociere to enhance the services offered, for rendering them better tailored to the personal interests of its passengers.
  The provision of sensitive/special category data is optional; however, without said consent, Costa Crociere may not be able to comply with a number of contractual obligations and guarantee you any necessary medical assistance.
  Personal data recipient categories.
  Your data shall not be disseminated. Your data may be disclosed only for the purposes stated above to the following categories of persons and entities:
  Costa Crociere in-house staff, appointed as data processing agents and/or data processor;
companies belonging to the Costa Crociere Corporate Group, also located abroad;
  to the suppliers and/or agents/operators which, on board ships and ashore, provide services required during the cruise (e.g. port agents, entertainment operators, etc.);
  persons, companies, associations or professional firms providing services or advisory or consulting services to Costa Crociere for protecting its claims (e.g. chartered accountants, physicians, lawyers, tax consultants, auditors and consultants within auditing or due diligence operations, etc.);
  persons, companies or agencies that provide marketing services and analysis or consulting activities to Costa Crociere;
  persons and entities that are authorized to access your data, both recognized by law and secondary legislation or by orders issued by authorities empowered by law, including port authorities at the place of landing.
The list of persons and entities to which your data have been disclosed is available at the company at the following addresses: privacy@costa.it or Costa Crociere S.p.A., Piazza Piccapietra, no. 48, 16121 Genoa, to the attention of the Data Protection Officer.
Transfer of personal data outside the European Union.
  Your personal data may be transferred abroad to third-party companies belonging or outside the European Union for the purposes stated above.
  Whenever data is transferred to States outside the European Union, said States shall guarantee an adequate level of protection, based on a specific decision of the European Commission or, alternatively, the recipient shall have a contractual obligation to protect data adopting an adequate and comparable level of protection to that provided under the GDPR.
Retention of personal data.
  Personal data shall be retained for a period of time not exceeding that necessary for the purposes for which they were collected and subsequently processed. Personal data shall be retained for the full duration of the contract which you have entered into and for a subsequent period:
  within the periods established under prevailing legislation;
  within the periods established under legislation, including secondary legislation, which require data to be kept (for example tax returns);
  within the period necessary for protecting the rights of the data controller in the event of any disputes arising concerning performance;
  The photos/images and audio/video recordings collected during events and happenings on board shall be retained for a period limited to the duration of the cruise and subsequently they shall be deleted.
  Personal data collected and processed for profiling shall be retained for a maximum period of ten (10) years, at the end of which they shall be automatically deleted and rendered permanently anonymous.
  Data Controller and Data Processors
The Data Controller is: Costa Crociere S.p.A., with address in Genoa, Piazza Piccapietra, no.48.
  Data Protection Officer  The Data Protection Officer may be contacted at the following addresses: privacy@costa.it or Costa Crociere S.p.A., Piazza Piccapietra, no. 48, 16121 Genoa.

Data subject rights
  At any time, in accordance with articles 15 to 22 of the GDPR, you are entitled, also in relation to profiling, to:
  -access your personal data;
  -request your personal data to be corrected;
  -revoke, at any time, consent to the use and disclosure of your personal data;
  -request your personal data to be deleted;
  -receive the personal data concerning you in a structured, commonly used and machine-readable format, as well as the right to send your data to another data controller;
  -oppose the processing of personal data concerning you for marketing or profiling purposes;
  -obtain restriction on the processing of personal data;
  -lodge a complaint with a supervisory authority;
  -receive a notification whenever there is a personal data breach;
  -request information about:
  the purposes of processing;
  the categories of personal data;
  the recipients or categories of recipients to whom personal data have been or will be disclosed, specifically, whenever data have been sent to recipients in third countries or international organizations and the existence of adequate guarantees;
  the period personal data shall be retained;
  whenever data have not been collected from the data subject, all information regarding their origin.
You may, at any time, oppose the sending of notifications linked to marketing and profiling activities, by clicking on the “unsubscribe” link at the bottom of the e-mail received or by sending a relevant request to the addresses shown further on.
   You may exercise these rights and/or obtain further information about personal data processing, by sending a notification: - via e-mail to: privacy@costa.it or to Costa Crociere S.p.A. Piazza Piccapietra 48, 16121 Genoa, to the attention of the Data Protection Officer.
 
11. LAW AND JURISDICTION
11.1 This contract and the general terms and conditions are governed by Italian law.
The Court of Genoa has exclusive jurisdiction for any controversies which may arise regarding this contract.