Useful Information

Costa Cruises has created this “Useful Information” document for our guests to ensure that they have access to important information that will guide them confidently through their cruise, from the time of booking to when they return home. From governmental requirements, gratuities and travel insurance to dining schedules, special dietary needs and clothing to pack, everything guests need to know to be prepared for their cruise is at their fingertips in this document.

 

For Information: Your
Travel Professional
www.costacruise.com
1-800 GO COSTA (1-800-462-6782)

 

 

CAREFREE TRAVEL PROTECTION / INSURANCE

Costa offers Carefree Travel Protection, a package of benefits to provide reimbursement for losses that may occur while you cruise, comprised of the following: the Carefree Cancellation Fee Waiver, the Carefree Travel Insurance and the 24/7 Worldwide Emergency Assistance Programs.

Travel, luggage, trip cancellation, medical and personal injury coverage are contained in an allinclusive policy designed exclusively for Costa Cruises’ guests. Carefree Travel Protection is available for purchase through the travel agent or at www.costacruise.com.

The Cancellation Fee Waiver enables the guest (as a modification to their Passage Contract) to cancel or interrupt their cruise vacation for specified reasons such as illness, injury or death of the guest, an immediate family member or a travel companion, as well as certain non-medical reasons affecting the guest or their travel companion, and receive cash back for the otherwise nonrefundable, unused portion of their prepaid cruise vacation. Should the guest need to cancel their cruise for a pre-existing condition, they will receive a cruise credit equal to the cancellation fees which can be applied toward future travel. This feature is provided by Costa Crociere S.p.A.*.

 

*For New York state residents, the Cancellation Fee Waver Program is underwritten by Transamerica Casualty Insurance Company, Columbus, Ohio; NAIC # 10952 under Policy/Certificate Form series TAHC5000.

 

Post-Departure Travel Insurance Program underwritten by Transamerica Casualty Insurance Company – reimburses losses for the following:

  • Trip Delay: If guests miss the departure of their cruise due to carrier-caused delays or other specified reasons, they will be reimbursed up to $1,000 en route to a vacation for additional accommodations, meals and “catch-up” transportation expenses.
  • Baggage Protection: If baggage or personal property is lost or damaged, the guest will be reimbursed up to $1,500. If bags are delayed or misdirected by a common carrier for more than 24 hours, the guest will be reimbursed up to $500 for the purchase of necessary personal effects.
  • Medical Expense Coverage: Should the guest become injured or sick during their vacation, they will be reimbursed up to $10,000 for medical expenses related to an illness, or upto $10,000 for expenses related to injury.
  • Emergency Evacuation: In the event that serious illness or injury requires air or ground transportation to a specialized facility or to return home, the guest will be provided up to $30,000 in covered medical services and supplies (coordinated by our 24-hour assistance provider) to help ensure their safe transport.

The Carefree Travel Insurance Program is underwritten by Transamerica Casualty Insurance Company, Columbus, Ohio; NAIC #10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN AND TX, Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OH, OR, VT, WA AND WY, Policy Form #’s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.

This plan provides insurance coverage that applies only during the covered trip. Guests may have coverage from other sources that provides them with similar benefits but may be subject to different restrictions depending upon their other coverages. 4/7 World Wide Emergency Assistance Services Provides 24-hour assistance services including: pre-cruise health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance. Provided by On Call International.

 

 

For details visit:

www.costacruises.com
Carefree Travel Protection

 

 

 

CANCELLATION

Notice of cancellation and requests for refund must be submitted in writing to: Costa Cruise Lines Inc, 200 South Park Road, Suite 200, Hollywood, FL 33021-8541. Cancellations may not be made by email. All documents (deposit receipts or passage tickets) issued by Costa Cruise Lines must be returned before a refund can be processed. Cancellation charges, per person, will be assessed based on when cancellation notices are received as follows:

 

 

Non-Caribbean:

90 or more days prior to sailing: full refund
89 - 57 days prior to sailing: deposit amount
56 - 30 days prior to sailing: 50% of cruise fare
29 - 15 days prior to sailing: 75% of cruise fare
14 days or less prior to sailing: No refund (100% cancellation charge)

 

 

Caribbean:

76 or more days prior to sailing: full refund
75 - 57 days prior to sailing: deposit amount
56 - 30 days prior to sailing: 50% of cruise fare
29 - 15 days prior to sailing: 75% of cruise fare
14 days or less prior to sailing: No refund (100% cancellation charge)

 

 

World Cruises:

90 or more days prior to sailing: 15% of the cruise fare
89 - 57 days prior to sailing: 25% of cruise
56 - 45 days prior to sailing: 50% of cruise fare
30 - 44 days prior to sailing: 75% of cruise fare
29 days or less prior to sailing: No refund (100% cancellation charge)
Guests must adhere to the cancellation and refund policy. No refunds are made to persons who do not give proper notice of cancellation or fail to embark. No exceptions will be made on cancellation charges, so guests are advised to secure appropriate cancellation insurance through Costa Cruises or their travel agents. A $50 administrative fee is charged for changes made to bookings when the cancellation fee schedule goes into effect. Cancellation and administrative charges apply to both individual and group bookings. Changes are subject to booking class availability.

 

 

Cancellation Schedule – applicable to cruises beginning April 2018

 

 

All Programs (Excluding World Cruise):

 

 

Days to Departure

Basic*

Comfort & Deluxe*

14 to 0

100%

100%

29 to 15

75%

75%

56 to 30

50%

50%

89 to 57

25%

Deposit Amount

90 days or more

15%

 

 

 

World Cruises & Grand Cruises:

 

 

Days to Departure

World Cruises and Grand Cruises*

14 to 10

100%

29 to 15

100%

44 to 30

75%

56 to 45

50%

89 to 57

25%

90 days or more

15%

 

*Percentage amounts are based on total cruise fare (excluding government fees and taxes).

 

 

WEB CHECK-IN

Web Check-In is the most efficient way to ensure we have all the information needed from guests for a smooth departure. At least one month before departure, guests must fill in the boarding form online at www.mycosta.com with the personal information and document details of all guests included in the booking, including:

  • Place and date of birth.
  • Identity document details.
  • A personal mobile telephone number for each passengertraveling.
  • The last name and telephone number of a family member or friend who can becontacted by Costa Cruises if necessary during the cruise.

Guests must print the completed form and bring it with them when they board the ship to guarantee a smooth boarding process.

 

 

CUSTOMIZE YOUR CRUISE

Guests may customize their cruise by reserving excursions, spa treatments, specialty dining, purchasing drink packages and more at www.mycosta.com when they access their personal account by entering their last name and booking number. In order to access www.mycosta.com, guests must create a personal account using the same exact information they provided when they purchased the cruise. Cruises can be customized online up to the date shown by the system after entering the required information (4 days prior to the departure of the ship, depending on the itinerary booked). Guests are also able to view and print a summary of their cruise and access a wealth of other valuable information.

 

 

EXCURSIONS

Shore excursions are scheduled to accommodate the ship’s sailing times and allow guests to make the most of their visit in each destination. Shore excursions may be reserved at www.mycosta.com up to four (4) days prior to the cruise. After that time, guests will be charged on board and are subject to 100% cancellation fees. Guests may purchase shore excursions on board at the Shore Excursion Desk. Excursions are not refundable. The price of the excursion includes transport, a guide in the ports in the languages offered, and entry to museums and monuments, unless otherwise stated in the relevant excursion descriptions. Meals and drinks are only included in the price when explicitly indicated. The tour schedule and prices may be altered without prior notice by the organizer at any time before the excursion takes place. We suggest purchasingexcursions as soon as possible as capacity is limited. Shore excursions are also subject to minimum participation levels and may be cancelled if these requirements are not met, in which case payment will be refunded.

Unless indicated otherwise, means of transport on excursions are not specifically equipped for guests with disabilities. If requested by guests, Costa Cruises may suggest excursions suitable for their needs. Excursions suitable for guests with slight mobility issues are marked as such with a special symbol. For further details, please visit www.costacruises.com for an updated selection of excursions available on each cruise, with a description of the excursion, duration, photographs and in many cases, videos.

 

 

INTERACTIVE STANDS

Located at strategic points throughout the ship, interactive stands are equipped with touchscreens and are available in six (6) different languages. Guests can access information about life on board, purchase special services and review their cruise account at any time.

 

DINING SCHEDULES

Guests who purchase staterooms of the Classic cabin category will be provided their dining time once onboard. Guests who purchase staterooms of the Premium cabin category, or Suites, will have the option of first or second dinner seating when making their reservation. Guests must advise if they are traveling with other guests not in the same cabin so they may be assigned to the same table when possible.
The dining times shown are general guidelines only. Times may vary by itinerary and vessel and may include open seating on certain days for breakfast and lunch. Most ships have specialty dining restaurants available by reservation only and for an additional charge.

 

Dining Time Schedule

Breakfast

 

06:30 - 07:00am

Buffet

07:00 -10:00am

Buffet

07.00 - 09.00am

Main Dining Room

Lunch

 

12:00 - 1:30pm

Main dining room

12:00 - 2:30pm

Buffet

Dinner

 

6:30pm

1st seating Main Dining Room

9:00pm

2nd seating Main Dining Room

 

Costa neoClassica and Costa neoRiviera offer an innovative concept that offers a flexible dining experience that gives guests the freedom to dine with whomever they wish, at their conenience between 6:30pm and 10:00pm in elegant, upscale venues. Reservations are not permitte in the main restaurants. Seating is based on a first-come, first-served basis. If the restaurant is full, guests will be provided a pager and will be called when a table becomes available.

 

 

PERSONAL FOOD & BEVERAGE ITEMS

Company Health and Safety standards for guests and crew members strictly prohibit any kind of drink or food onboard in hand or in cabin luggage. Personal care products, such as shampoo, sunscreen, baby care products, products certified by a doctor and liquid medicines are not subject to the rule. Any food or drink brought to embarkation will not be admitted onboard and kept at the pier to be returned when the ship returns to the embarkation port. Local regional products purchased (in keeping with customs laws) during excursions and port visits will be kept in custody by ship officers and upon arrival at the final port, will be released to the guest at disembarkation.

 

 

SPECIAL DIETS

Costa will make every attempt to satisfy special dietary needs. Guests must notify their travel agent or Costa Cruises of any special dietary request at the time of booking. A form will be provided for guests to complete and submit at a minimum of four (4) to six (6) weeks prior to sailing

 

 

DISEMBARKATION

Information on disembarkation procedures will be published in Diario di Bordo, which is delivered to each cabin daily. Suite guests have priority when disembarking. The order of disembarkation for other guests will be established according to the departure times of any transfers and the presence of any organized groups. We ask guests to notify Costa Cruises in advance if they have any individual requirements. The disembarkation time shown in their travel documents may vary for reasons beyond Costa Cruises’ control.

 

 

TRAVEL DOCUMENTS

Travel documents consisting of the following will be issued once full payment has been received and all guests in the reservation have completed the Web Check-In on http://www.mycosta.com/.

  • Cruise ticket.
  • Boarding form.
  • Baggage tags.
  • List of purchased services

In the travel documents, guests will also find information on Visas, embarkation, disembarkation and emergency telephone numbers. Guests will be sent travel documents approximately three (3) weeks prior to departure, provided the reservation is paid in full, and the Web Check-In is completed. Further information about the procedures and timing of the arrival of travel documents can be obtained from the guests' travel agent. Guests can also access their personalized section of Costa's website, www.mycosta.com, by entering their last name and booking number.

The following information may be obtained at www.mycosta.com

  • All services purchased.
  • Booking conditions.
  • Carefree Travel Protection details (if purchased).
  • Form authorizing onboard charges to a credit card.
  • How to reach the ship
  • Parking at the port
  • Other useful information

 

 

PASSPORTS AND VISAS

 

In order to avoid problems at departure, we kindly ask guests to carefully check the validity of their documents and to be in possession of what is required for the cruise. If any guest does not possess the required documentation they will be denied their cruise and cancellation penalties will be applied. Guests must be in possession of a passport valid six (6) months past trip completion and any Visas (if required). Any discrepancies (including nicknames and abbreviated names) may prevent travel and make insurance policies invalid.

All guests, including children, require a passport that is valid 6 months past trip completion. Where children traveling without their parents, legal guardians, or anyone registered in the child’s documentation, Costa Cruises requires that they verify what documentation is required for the child to travel with the relevant authorities.

E-passports: According to the regulations given by the United States Department of Homeland Security, which refer to the Visa Waiver Program, Costa Cruises reminds guests that the United States requires that travelers entering the country under the Visa Waiver Program have an epassport if their passport was issued on or after October 26, 2006. Travel under the Visa Waiver Program is limited to those who possess passports with specified security features such as a machine-readable zone on the biographic page and a digital chip containing biometric information about the passport owner. As of April 1, 2016, all travelers must have an e-passport to qualify for the Visa Waiver Program. E-passports are issued by the appropriate passport issuing authority and must meet international standards for securing and storing information corresponding to the passport and passport owner.

Passports may be retained by Costa Cruises staff at embarkation and withheld for the entire duration of the cruise so they can be presented to the various port authorities. Passports are then made available only when guests require them to go ashore.

 

 

GOVERNMENTAL REQUIREMENTS

 

The following information must be provided by the guest:

  • First and last name (as it appears on the passport).
  • Age and Nationality.
  • Date and place of birth.
  • Document details
  • CostaClub number (if applicable).
  • The first name, last name and telephone number of a family member or friend who canbe contacted by Costa Cruises if necessary during the cruise.

Each guest must have in their own possession proper documentation required by the government of the port of embarkation and all ports of call included in the itinerary. The guest is advised to consult with their travel agent, the appropriate governmental agencies and embassies to determine the documentation that will be required. Costa Cruises assumes no responsibility for advising the guest of immigration or any other governmental requirements. Costa Cruises may refuse to embark the guest or may disembark the guest in the event that the guest does not present the required documentation. Such denied boarding or disembarkation will be without liability to Costa Cruises and no refund of the cruise fare or other paid services will be due to the guest.

Guests who are citizens or residents of a North American country may wish to consult the following sources for information on the most current travel document requirements:

United States: www.travel.state.gov

Canada: www.voyage.gc.ca

Mexico: www.sre.gob.mx

United States and Canadia: If a passport is required quickly, or for additional questions about Visa requirements, Costa Cruises suggests contacting VisaCentral at 1-866-788-1100 or visiting www.visacentral.com. Guests should advise they are sailing with Costa Cruises.

Governmental requirements may change without notice. Additional restrictions and requirements may exist for entrance into other countries and guests are advised to check with relevant embassies and consulates. Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any guest failing to bring the required documentation.

 

 

CARIBBEAN CRUISES

 

The Western Hemisphere Travel Initiative (WHTI) requires American and Canadian travelers to present a passport or other document that denotes identity and citizenship when entering the U.S. The WHTI proposed rules require U.S. citizens entering the United States at sea or land ports of entry to have a passport, passport card, or other travel documents approved by the Department of Homeland Security. Children 17 years of age and under must also present a valid passport, passport card, or other travel document approved by the Department of HomelandSecurity. Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any guest failing to bring the required documentation.

For more information:
www.travel.state.gov

 

 

MEDITERRANEAN & NORTHERN EUROPE CRUISES

 

United States and Canadian citizens must have valid passports and necessary Visas. The expiration date of the passport must not occur within six (6) months of the scheduled return date of travel. Naturalized U.S. citizens are advised to carry their naturalization papers. Aliens who are residents of the U.S. must carry their Alien Registration Card and passport. All others must have valid passports and necessary Visas. Guests on itineraries visiting Russia and Ukraine, who wish to tour independently in these countries (not on a Costa Cruises organized shore excursion) will need to obtain a Visa from the respective embassy or consulate prior to travel. Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any guest failing to bring the required documentation.

For more information:
www.travel.state.gov
www.russianembassy.org Consular Issues
www.traveltoukraine.org Visas and Passports

 

 

DUBAI & UNITED ARAB EMIRATES CRUISES

 

United States and Canadian citizens must have a passport that is valid six (6) months after the scheduled return date of travel. U.S. and Canadian passport holders will be issued a Visa upon arrival free of charge. Non-U.S. passport holders may require a Visa or multiple Visas prior to traveling to Dubai and/or United Arab Emirates (UAE). Costa Cruises recommends guests traveling on cruises that start and/or end in Dubai or UAE and who hold a non-U.S. or non-Canadian passport, contact Gulf Ventures in order to obtain Visas. Any fees associated with the purchase of Visas are at the sole discretion of Gulf Ventures. Proper Visa application and payment must be submitted directly to Gulf Ventures. The guest is responsible for obtaining all necessary travel documents and for complying with Customs and Immigration requirements for UAE. Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any guest failing to bring the required documentation.

For more information:
www.travel.state.gov
www.canadainternational.gc.ca

www.gulfventures.com
Tel: +971-4-4045880
Fax: +971-4-4045877
Email: enquiries@gulfventures.com

 

 

SOUTH AMERICA CRUISES

 

 

 

Brazil

 

United States and Canadian citizens must carry a valid passport and Visa for cruises starting, ending or arriving in Brazil as a port of call. Non-U.S./Canadian citizens must carry a valid passport and appropriate Visas. Passports must be valid for at least six (6) months after the scheduled return date of travel. Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any guest failing to bring the required documentation.

For more information:
www.travel.state.gov
www.brasil.gov.br

 

 

Argentina

 

For all sailings starting, ending or arriving in Argentina as a port of call, United States and Canadian citizens are required to pay a reciprocity fee prior to sailing. Once paid, the receipt must be printed and presented to the immigration officer at the time of entry to Argentina. More information may be obtained by visiting: www.embassyofargentina.us. Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any guest failing to bring the required documentation.

 

 

TRANSATLANTIC CRUISES

 

United States and Canadian citizens must have a passport that is valid six (6) months after the scheduled return date of travel. Aliens who are permanent residents of the U.S. must carry their Alien Registration Cards and passports. All others must have valid passports and necessary Visas. Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any guest failing to bring the required documentation.

For more information:
travel.state.gov

 

 

EGYPT CRUISES

 

United States and Canadian citizens must have a passport that is valid six (6) months after the scheduled return date of travel. Costa Rican citizens require a Visa for cruises starting, ending or arriving in Egypt as a port of call. Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any guest failing to bring the required documentation.

For more information:
www.travel.state.gov

 

 

INDIA CRUISES

 

All U.S. citizens are required to have in their possession a valid passport and valid Indian Tourist Visa to enter and exit India. Electronic Visas will not be accepted. Visitors must apply for Visas at an Indian embassy or consulate abroad before entering the country. For the most current information regarding entrance and exit requirements, please contact the Embassy of India at 2536 Massachusetts Avenue NW, Washington, DC 20008 by calling (202) 939-7000.

Guests who are arriving in India from Sub-Saharan Africa or other yellow fever areas are required by Indian health regulations to present evidence of vaccination against yellow fever upon arrival. If guests are unable to provide valid documentation of vaccination, they are subject to immediate deportation from India or a six-day stay in the yellow fever quarantine center. Information regarding vaccinations and other health precautions are available from the Centers of Disease Control and Prevention (CDC) and by calling the hotline for international travelers at 1-800- CDCINFO (1-800-232-4636). Vaccines such as typhoid, influenza, hepatitis A, hepatitis B, Japanese encephalitis and rabies are recommended for all travelers.

Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any guest failing to bring the required documentation. Guests cannot board the ship carrying any Indian Currency - Rupee. Indian Currency must be exchanged prior to boarding.

For more information:
www.travel.state.gov
www.indianembassy.org

 

 

New Pricing Model – applicable to cruises beginning April 2018

 

Costa Cruises has revolutionized its price system with three cruise rate categories. Costa’s new rates are applicable to departures beginning in April 2018 and are designed to meet all needs, with standard packages, packages for those who would like to treat themselves to some extra privileges, and packages for guests looking for the most exclusive luxury experience at sea. Continue reading for details about the Basic, Comfort and Deluxe categories.

 

 

Basic Fare

 

The Basic fare features a standard cabin with access to complimentary services and amenities on board. The cabin number will be automatically assigned just prior to sailing. Guests who book a cabin in the Basic fare will not collect any CostaClub daily points for the cruise they book; however, they will collect points on their purchases on board the ship. Guests who book the Basic fare who are members of the CostaClub have access to applicable CostaClub benefits onboard. The Basic fare cannot be combined with other promotions or discounts and is not retroactive. This promotion does not include a 10% Premium Future cruise credit (nor can it be redeemed), a beverage package or the choice of first or second dinner seating (this will be automatically assigned). Restricted cancellation fees apply.

 

 

Comfort Fare – Classic Category

 

The Classic categories feature the beverage package “Pranzo e Cena” for each guest staying in the cabin, which includes select wines, beers, soft drinks and water by the glass for lunch and dinner. Guests who are minors can choose from mineral water by the glass and a wide selection of soft drinks. The Classic category features an excursions discount: the more excursions a guest books, the more they save (when booking at least one excursion before departure). The discounts will accumulate according to the number of booked tours. Guests who select the Classic category will sail in a standard cabin with access to complimentary services and amenities on board. They may choose their cabin number when purchasing the cruise. Standard cancellation fees apply. Combinable with select offers when available and indicated. This promotion does not include a 10% Premium Future cruise credit or the choice of first or second dinner seating (this will be automatically assigned). Guests who are members of the CostaClub who select the Classic category will collect up to 175 points for each day of the cruise, will earn CostaClub points for purchases made on board, will receive a CostaClub Privilege discount (available only on CostaClub Privilege departures) as well as applicable CostaClub benefits on board.

 

 

Comfort Fare – Premium Category

 

The Premium categories (including Mini Suites and Samsara cabins) feature the beverage package “Brindiamo” for each guest staying in the cabin and includes wine, beer, coffee, water and a wide selection of cocktails and mixed drinks. Guests who are minors can choose from sodas, smoothies, juices and hot chocolate. The Premium category features an excursions discount: the more excursions a guest books, the more they save (when booking at least one excursion before departure). The discounts will accumulate according to the number of booked tours. Guests who select the Premium category will be accommodated in a cabin in a more convenient location on the ship’s deck and may also choose their cabin number when purchasing the cruise. With the Premium category, guests will choose between first and second dinner seating. Continental breakfast will be served in their cabin free of charge and they will have 24-hour room service. Spa access is included and unlimited for guests who book Samsara cabins aboard Costa Diadema, Costa Fascinosa, Costa Luminosa, Costa Favolosa, Costa Pacifica and Costa neoRomantica. The Premium category features a 10% discount on the next cruise with Costa (please note: the booking must be made within one year of the cruise). If the guest is a member of the CostaClub and selects a Premium category cabin, they will collect up to 350 points for each day of the cruise, earn CostaClub points for purchases made on board, receive the CostaClub Privilege discount (available only on CostaClub Privilege departures), and enjoy applicable CostaClub benefits on board. Standard cancellation fees apply. Premium category offers are combinable with other offers when available and indicated.

 

 

Deluxe Fare – Suite Category

 

The Deluxe fare includes Suites. The Deluxe fare features the beverage package “Intenditore” for each guest staying in the cabin and includes unlimited drinks ordered by the glass with a price up to 10 dollars/ euros, including top labels of liquor, beer, wine, champagne, mixed drinks and nonalcoholic beverages. This package also includes drinks from the minibar and served in the cabin. Guests who are minors can choose from sodas, smoothies and hot chocolate. The Deluxe fare features an excursions discount: the more excursions a guest books, the more they save (when booking at least one excursion before departure). The discounts will accumulate according to the number of booked tours. Deluxe guests will be accommodated in a spacious cabin with exclusive facilities and amenities to enjoy their cruise in maximum comfort and may choose their cabin number when purchasing the cruise. Deluxe privileges include: a basket of assorted fruit replenished daily, one bottle of Ferrari sparkling wine, Illy espresso coffee, Biasetto chocolates in the cabin on the night of the gala dinner, a minibar in the cabin with an assortment of drinks, access to the Jacuzzi, bath salts, bathrobe, slippers, a pillow menu, breakfast served in the cabin free of charge and 24-hour room service. The Deluxe fare also features a 10% discount on the next cruise with Costa (please note: the booking must be made within one year of your cruise). Guests who choose the Deluxe fare have access to the exclusive Suite restaurant on board for breakfast, lunch and dinner. These guests also have priority boarding and disembarkation at the port terminal with a reserved VIP area in Savona, Italy and Barcelona, Spain. Guests who choose the Deluxe fare receive personalized invitations to special events on board and enjoy exclusive oneday access to the spa area of the ship. Spa access is included and unlimited for guests who book Samsara Suites aboard Costa Diadema, Costa Fascinosa, Costa Luminosa, Costa Favolosa, Costa Pacifica and Costa neoRomantica. If the guest is a member of the CostaClub and selects a Deluxe fare cabin, they will collect up to 450 points for each day of the cruise, earn CostaClub points for purchases made on board, receive the CostaClub Privilege discount (available only on CostaClub Privilege departures), and enjoy applicable CostaClub benefits on board. Standard cancellation fees apply. Deluxe fare offers are combinable with other offers when available and indicated.

 

 

FARES, CHARGES, FEES & TAXES

 

Fares, charges, government fees and taxes are subject to change prior to receipt of payment in full. Fares are in U.S. dollars and are valid for U.S. and Canadian residents only. Unless otherwise noted, fares are per person, based on double occupancy of accommodations selected and subject to availability. Single occupancy may be available in select categories for 180% to 200% of applicable fare. Fares include ocean transportation, stateroom accommodation, all standard meals, entertainment and most activities on board the vessel. Fares do not include items of personal nature, such as spa treatments, salon services, photographs, telephone calls, faxes, internet access, gratuities, shore excursions, wines, liquor, beverages, laundry, butler service, or any other goods or services purchased on board the ship. Costa Cruises may charge cruise fuel supplements of up to $9 per person per day if the NYMEX oil price exceeds $70 per barrel. Cruiseonly fares do not include (i) the cruise fuel supplement, if any, and (ii) cruise taxes and fees imposed by governmental or quasi-governmental authorities, such as fees levied for embarkation, disembarkation or landing, arrival or departure taxes, security surcharges, passenger facility charges, and customs and immigration fees, which depend on the sailing and are described on the booking pages of this website.

Taxes in the United States: When ships are docked in ports in the United States, 20% is added to the price of drinks consumed on board.

 

 

GRATUITIES & HOTEL SERVICE CHARGES

 

The service charge, which is calculated on a daily basis according to the length of the cruise, the destination and the ship, is used to provide incentive to staff who perform hotel duties and to continually improve the quality of service offered onboard Costa Cruises ships. The service charge is an integral part of the cruise and therefore the amount cannot be altered. As a convenience, Costa Cruises will add a modest service charge per person, per day to the onboard account as a gratuity for cabin and dining services. Bartenders, servers, deck stewards and other staff may be tipped as service is received. A 15% gratuity is added to beverage purchases which are added to the onboard account.

 

 

Cruises through March 2018

 

  • Cruises departing from the United States: $12.50 per guest 15 years of age and older, per day of all cruise lengths.
  • World Cruises: 10 Euros per guest 15 years of age and older, per day for all cruiselengths.
  • Cruises not originating in the United States: 10 Euros per guest 15 years of age and older, per day for all cruise lengths.
  • Guests between the ages of 4 and 14 will be charged 50% of the above rates. There is no service charge for guests under the age of 4.

 

 

ONBOARD CURRENCY

 

Each cruise has a designated onboard currency of either U.S. Dollars or Euros, depending on the vessel's itinerary. The currency will generally be U.S. Dollars for cruises that begin and end in U.S. ports (most Caribbean cruises) and Euros for cruises that begin or end in European ports (such as Mediterranean and transatlantic cruises). The currency for exotic itineraries may be either U.S. Dollars or Euros. Guests are encouraged to contact Costa Cruises prior to sailing to confirm the currency for their cruise. All onboard expenses and additional charges will be charged to the onboard account in the currency of the cruise.

 

 

COSTA CARD

 

Aboard the ship, guests will receive a personal Costa Card which will automatically identify their name on the boarding list. During the cruise, they will need to use it when leaving the ship, making purchases in the onboard shops and paying for any extra services. Purchases will automatically be added to guests’ cabin accounts, which must then be settled at the end of the cruise in cash or by credit card.

Within 48 hours of embarkation, the guest who will not register a credit card has to make a cash deposit to cover onboard expenses. The minimum for the first cash deposit is €150 or $150 per person considering only adults (18 years of age and older). If onboard expenditure exceeds the deposit, a further deposit will be requested. Total expenditure will be calculated at the end of the cruise and, if applicable, guests will be refunded what remains of their deposit.

 

 

CASH / MONEY NEEDED

 

With proper identification, most major credit cards are accepted at many shops in port. Costa Cruises' onboard cashless system allows guests to sign for drinks, shore excursions and other purchases. These charges may be applied to the guests' credit cards. Within 48 hours of embarkation, the guest who will not register a credit card has to make a cash deposit to cover onboard expenses. The minimum for the first cash deposit is €150 or $150 per person considering only adults (18 years of age and older). If onboard expenditure exceeds the deposit, a further deposit will be requested. Total expenditure will be calculated at the end of the cruise and, if applicable, guests will be refunded what remains of their deposit. For convenience, U.S. Dollars may be converted at the Guest Relations Desk, (service fees may apply). Personal or Travelers Checks cannot be cashed onboard.

 

 

DUTY FREE PURCHASES

 

The amount to be paid will be determined by a Customs Officer. U.S. residents are normally entitled to a duty-free exemption of $800 on those items accompanying them; non-residents are normally entitled to an exemption of $100. Both residents and non-residents will normally be required to pay a flat fee for duty on the first $1000 above their exemptions.

 

 

CASINO

 

There is a casino on every Costa ship with slot machines, roulette and other gaming tables. According to international law, the casino is only open outside territorial waters and entry is permitted to adults only. If there is an overnight stop, the casino is closed in the evening. On days at sea, the casino is also open during the day. Guests can use their Costa Cards to play at the slot machines and gaming tables. Cash is also accepted to play.

 

 

PREGNANCY, PHYSICAL/MENTAL/MEDICAL DISABILITY

 

As the vessels are not equipped to offer assistance in pregnancy and childbirth, bookings will not be accepted from passengers who have entered 23 weeks and 6 days of estimated fetal gestational age at any time during the cruise. All pregnant women must provide to Costa Cruises at the time of booking and at embarkation a physician’s letter stating the estimated date of delivery, the mother and baby are in good health and fit to travel and the pregnancy is not at risk. Costa Cruises will not, in any way, be held responsible for any event that occurs during or after the trip and arising out of or related to pregnancy.

Guests who may require medical treatment or special accommodations during the cruise must report this information to Costa Cruises in writing at the time the reservation is made. This information will be forwarded by Costa Cruises to the ship’s doctor for review. Failure to provide such information prior to sailing may require Costa Cruises to cancel the reservation, assessing any applicable cancellation charges if sufficient time is not provided to make an adequate assessment of the medical condition or any special accommodations or other requirements necessitated by such disability or condition. Costa Cruises reserves the right to revoke or refuse passage to anyone who may, in the sole judgment of the ship’s doctor, require treatment, care or accommodations beyond that which the ship’s facilities can reasonably or readily provide, or whose mental or physical condition may make them unsuitable for or incapable of a cruise voyage due to the limited facilities on board or who may create an unreasonable risk of injury or harm to themselves or others. Costa Cruises and its authorized representatives shall assume no responsibility whatsoever, nor shall they be liable, for any consequence arising from the failure of the guest and/or the travel agent to provide such information. By accepting a guest with a physical or mental condition or disability, Costa Cruises assumes no liability for such guest beyond that assumed for any other guest as provided in the information on this website and in the Passage Ticket Contract. All guests are subject to all the limitations and terms and conditions set forth in the Passage Ticket Contract.

 

 

GUESTS WITH SPECIAL NEEDS

 

Costa Cruises wishes to satisfy the needs of those who have mobility issues, visual impairments and other disabilities. International regulations require the Company to be aware of any needs of personal assistance in the case of emergency of its guests in order to make the necessary arrangements. This information must be provided directly to Costa Cruises by the guest or through the travel agent. Guests with special needs who require equipment must inform Costa Cruises or their travel agent of the dimensions of such equipment that they plan to bring on board the ship at the time of booking.

 

 

INOCULATIONS

 

Because requirements for inoculations often change, guests must contact their local health service or personal physician for specific information.

For more information:
travel.state.gov

 

 

INFIRMARY

 

Our ships have their own modern infirmaries that offer first aid and medical care, for a charge, by staff from the National Onboard Doctors Association as well as trained nurses. Emergency medications are also available. The opening times of the medical center and the pharmacy are listed in Diario di Bordo. Medication to relieve symptoms of seasickness is available free of charge from the Information Desk and the Infirmary.

We advise those on long-term therapies to bring all necessary medications with them, ensuring that they are accompanied by a description of their contents and dosage. We encourage all medications to be hand carried at the time of embarkation and disembarkation. Guests with medical conditions requiring the self-injection of therapeutic drugs or the use of needles are kindly asked to contact their cabin steward to request a special container to correctly dispose of sharp medical instruments.

 

 

ONBOARD SAFETY

 

Once guests have arrived on board the ship, we kindly ask that they familiarize themselves with the ship’s safety procedures by reading the information on the back of their cabin door. We also recommend that they take a few minutes to watch the safety video that appears on the television screen when they first enter the cabin and that they review Diario di Bordo (the onboard daily newspaper) to see what time the emergency drill will take place.

Before departure, guests will be required to take part in a training session that will show them the route they must take to their muster station. The procedure is very simple and staff will be positioned throughout the corridors to help guide them to their muster station. The exact route is also on the back of the cabin door. Guests should wear comfortable clothes for the drill, bearing in mind that it finishes outdoors, and remember to wear their lifejacket when taking part. When guests reach their muster station they will be shown the procedure to be followed in case of an emergency.

All crew members have a BST (Basic Safety Training) certificate, issued by a recognized international training center, and also take part in a very intense training program to familiarize themselves with the ship, with further training for the whole duration of their time on board. Depending on their role, staff also receive other forms of special training.

 

 

SMOKING POLICY

 

Smoking cigarettes, cigars and pipes is permitted only in certain areas of the ships including cigar lounges, designated outdoor smoking areas and outside on private balconies. Smoking is strictly prohibited inside the cabins. To avoid the risk of fire, cigarettes must be extinguished and left in the ashtrays provided.

 

 

MINORS POLICY / MINIMUM SAILING AGE REQUIREMENTS

 

Infants must be at least six (6) months of age at the time of embarkation to sail. Infants must be at least 12 months of age at the time of embarkation to sail on transatlantic cruises, World Cruises, cruises of 15 days or longer duration, and any other itinerary which may in the opinion of Costa Cruises present serious risk to infants in need of emergency medical care.

Guests under the age of 21 must be accompanied by a parent or guardian. On certain departures, guests 21-24 years old must have one person at least 25 years old in the same cabin, who shall be responsible for the under age 25 years old guest(s). Guests who are responsible for the supervision of underage guests shall ensure that they do not purchase, possess or consume alcoholic beverages or violate any other shipboard regulation. The minimum drinking age onboard is 21 years old for cruises departing from U.S. ports and 18 years old for cruises departing from non-U.S. ports. Guests under the age of 18 may not play at the casino or use any spa facilities and must be accompanied by a person over 18 on shore excursions. The guest’s age on the date of sailing determines their status for the entire cruise.

 

 

SQUOK CLUB

 

The Squok Club is designed with vibrant colors and furnishings, the latest video games, Xbox One stations, as well as Spin Master, Meccano, Spy Gear secret agent’s equipment and the Aquadoodle magic mat. Examples of activities offered for children include treasure hunts, sports competitions, dance and karaoke contests, costume parades and theme parties. Activities for teenagers include dance and music classes, sports competitions, pool parties with a midnight dip, games at the disco and theme dinners. The schedule at the Squok Club may be subject to change and all activities are published in Diario di Bordo and delivered to the cabin each day.

The Squok Club is divided by age groups, and are open from 9:00am – 12:00am:

  • Mini from 3-6 years
  • Maxi from 7-11 years
  • Teen Junior from 12-14 years
  • Teen from 15-17 years

Our ships are designed to accommodate children in strollers: elevators and spacious cabins, large decks and walkways. Children under three (3) years have priority boarding and can use the games room of the Squok Club (outside the busiest times and must be accompanied by an adult); but they cannot participate in the activities for children over three years old. Children who turn three during the cruise can access the Squok Club as soon as they embark.

For parents who want to participate in excursions while leaving their children on board, they need only notify the Squok Club 24 hours beforehand, so that they can accompany their children 15 minutes before the start of the tour.

 

 

LUGGAGE

 

We recommend one piece of luggage per person. Guests are asked to please attach the Costa Cruises tag, supplied with their travel documents, name and cabin number to the handle of their bag/suitcase before leaving it at the baggage drop at the port of embarkation. It will then be delivered directly to their cabin at no extra cost. On the final night of the cruise, luggage should be labeled and left outside the cabin door. Staff will collect it and guests will be able to reclaim it in the terminal building or the dedicated areas ashore after disembarkation. We highly recommend that guests use a TSA approved lock to secure their luggage.

Medicines, computers, camera equipment, valuables and delicate items should be carried in hand luggage. The dimensions of hand luggage must not exceed 55x35x25 cm in order for it to pass through x-ray security checks. We recommend that guests keep a small piece of hand luggage with everything they need for the following morning (documents, medicines, change of clothing, etc.).

We remind guests that the following items are strictly prohibited: arms and munitions, explosives, fireworks and flares, compressed or liquefied gas (flammable, non-flammable, refrigerants, irritants and toxic gases) such as camping gas, flare launchers, starter pistols, infectious or toxic substances, corrosive substances, radioactive substances and objects that could be used as weapons, as well as live animals. It is also prohibited to carry food and drink on board in carry-on bags and luggage.

 

 

CLOTHING TO PACK

 

Daytime dress on a Costa cruise is casual, such as light cotton clothing or swimwear with cover-up when indoors. Sweaters, lightweight jackets, raincoats and hats are appropriate for Northern Europe. Tennis shoes or low-heeled walking shoes are recommended for exploring the ports of call. While most shore excursions do not have dress codes, some tours specifically prohibit shorts and sleeveless shirts and require ladies to wear knee-length skirts or slacks. Most every night is informal, guests may dress comfortably in resort attire, jackets for men are not required. There are typically one or two formal nights depending on the length of the cruise where guests may choose to dress formally: elegantly in a suit for men, cocktail dress for the ladies, or casually in elegant resort wear.

 

 

LAUNDRY & DRY CLEANING

 

There is an express laundry, ironing and dry-cleaning service on board. Laundry services can be arranged through the stateroom steward and are billed to the shipboard account. Laundry bags and a price list can be found in the cabin. For safety reasons, ironing in the cabins is strictly prohibited. There is no self-service laundry on board.

 

 

CABIN FEATURES

 

All cabins are equipped with their own private bathroom, shower, thermostat-controlled airconditioning, satellite TV, satellite telephone and direct telephone for ship calls, minibar, small safe and hairdryer. The name of the cabin steward is shown in the cabin. All the linen guests require in their cabins are supplied and changed regularly. The bathrooms are supplied with soaps and liquid soap for the shower. For environmental reasons, to limit the use of plastic, complimentary shower caps and moisturizing cream are available upon request from the cabin steward.

 

 

SUITE FEATURES

 

As well as the services and features common to all cabins, guests staying in Suites, Panoramic Suites, Grand Suites and Samsara Suites will receive the following privileges:

  • Priority boarding
  • Butler service
  • Complimentary in-suite meals (upon request)
  • Complimentary Intenditore beverage package
  • Fresh fruit in the cabin every day
  • A bottle of sparkling wine and tray of canapés on embarkation day
  • Plush bathrobe and slippers
  • Invitations to exclusive events and cocktail parties
  • Reserved front row seats in the theater for allshows
  • Access to the Thermal Area of the spa (where available)

 

 

CABIN SERVICE

 

Guests can order food to their cabin 24 hours a day by browsing the menu in their cabin and calling the number provided. The service is free for guests staying in Suites and Premium cabins; all other cabins will be charged. A 15% service charge will be applied to all wine and drink purchases.

If guests wish to order breakfast in their cabin, they must fill in the order form and hang it on the outside door handle before going to bed. Breakfast is free of charge for guests in Premium cabins, Suites and Samsara cabins. There is a charge for breakfast cabin service for Classic cabins.

 

 

VOLTAGE ON BOARD

 

The outlets in the cabins accommodate standard U.S. devices and have an alternating current of 220-110 volts / 60 Hz for Costa Diadema, Costa Fascinosa, Costa Favolosa, Costa Delizisoa, Costa Luminosa, Costa Pacifica, Costa Magica, Costa Mediterranea and Costa neoRiviera.

 

 

INTERNET SERVICE

 

Guests can send and receive email through their own service provider in the Internet Center for a nominal charge. WiFi is also available for guests who have their own device. Credits and packages may be purchased directly from the onboard portal. The cost will be included in the onboard bill, payable at the end of the cruise.

 

 

PHONING HOME

 

Ship-to-shore telephone service is available 24 hours a day from the stateroom while the ship is at sea or in port. Guests will find telephone and dialing instructions in their stateroom. If guests need to be reached while onboard, friends and family may call or fax the ship directly; or they may make contact via email through the guests own internet service provider which may be accessed via the Internet Center. Contact Costa Cruises at 1-800-Go Costa (1-800-462-6782) for more information.

 

 

SATELLITE LINK

 

Guests may make phone calls while on board from their cabin via our satellite connection, as well as send and receive faxes. Ask at the Customer Service desk on board for details. For telephone and fax communications from shore to ship, the caller must dial the code for the oceanic area the ship is in followed by the ship’s satellite number, as shown in the table below:

 

SHIP

TELEPHONE

FAX

Costa Diadema

+870 765121895

+870 765121898

Costa Fascinosa

+870 765096340

+870 765096342

Costa Favolosa

+870 765080372

+870 765080374

Costa Deliziosa

+870 764947193

+870 764947196

Costa Luminosa

+870 764890565

+870 764890566

Costa Pacifica

+870 764896930
764896935

+870 764896932

Costa neoClassica

+870 765107418

+870 765107420

Costa Mediterranea

+870 765103650

+870 765103651

Costa Magica

+870 764029390
764021467

+870 764029391

Costa neoRiviera

+870 765118033/324704340